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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

The downfall of the almost 40-year-old business raises the question of whether this is a sign of things to come as retailers struggle to compete with the increasing e-commerce capabilities and convenience of retail goliaths on the global market, or whether it is a case of Harrolds facing a ‘perfect storm’ of challenges on multiple fronts.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond. Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. But cracks soon appeared.

Fashion 147
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Boost Your Business Growth with Effective Local Marketing Tactics

Small Biz Trends

Key Takeaways Connect with Your Community: Local marketing tactics are essential for engaging local customers and driving foot traffic, crucial for small business growth. Adapt and Improve: Regularly analyze results and adjust strategies based on data to optimize your local marketing tactics for better customer engagement and retention.

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Luxury’s resilience is being put to the test. What comes next?

Inside Retail

The latest Saks Global Luxury Pulse survey found that optimism among wealthy shoppers is sharply declining, with confidence in the economy, personal finances, and the market’s future all hitting new lows. While in 2023 the personal luxury goods market reached €369 billion, that momentum slowed last year, to €364 billion.

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Building Tomorrow’s Retail IT: Strategies for 2025 and Beyond

Retail TouchPoints

Retailers already have recognised that staying proactive and planning beyond just a golden quarter bump, and having the flexibility to pivot based on market conditions can yield substantial longer-term benefits. This is especially true when assessing and improving IT business systems.

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Understanding Small Business Customer Expectations for Success

Small Biz Trends

Key Factors Influencing Expectations: Focus on delivering high-quality products, timely service, personalized interactions, consistent communication, and staying in tune with market trends to meet customer expectations effectively. In today’s fast-paced market, understanding customer expectations is crucial for small businesses.