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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Private equity investor takes controlling stake in Cargo Crew

Inside Retail

Glow Capital was established by Adore Beauty’s co-founder Kate Morris and former Quadrant Private Equity managing partner Justin Ryan in 2021. Under the deal, the Cargo Crew executive team will “retain full management control” while three members from Glow Capital Partners will join the company’s board.

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The Future of Retail is Multilingual

Retail TouchPoints

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

This acquisition paved the way for RM Williams’ most significant digital investment yet, encompassing a comprehensive overhaul of its e-commerce platform, marketing strategies, and store systems. When we set about this project, it was to look at the way we connect with our customers.

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Poshmark Rolls Out New Tools to Help Brands Connect with its 80M Users

Retail TouchPoints

Now the offering is open to brands and retailers of all sizes, enabling them to engage more deeply with the platform’s 80 million users through limited-time product drops, one-to-one clienteling and Posh Parties. ”

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

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FARFETCH Deepens Ties With Neiman Marcus Through $200 Million Investment

Retail TouchPoints

luxury market is at a pivotal point,” said José Neves, Founder, Chairman and CEO of FARFETCH in a statement. FARFETCH will join existing investors in NMG including PIMCO, Davidson Kempner Capital Management and Sixth Street. Additionally, both Bergdorf Goodman and Neiman Marcus will join the FARFETCH Marketplace as partners. “I