Retail TouchPoints

NOVEMBER 18, 2020

However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

Customer Experience 213

Customer Experience Kiosk Clienteling Fulfillment 213

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do For example, one brand implemented digital screens to provide in-store styling capabilities to customers, but adoption was very low.

Consumer 247

Consumer Clienteling Kiosk Marketing 247

Retail TouchPoints

FEBRUARY 22, 2023

For example, having a heavy timber structure instead of a steel or concrete structure can allow them to tell a story about the environment to their clientele. They want to make a very visible design statement with those buildings. Agility in design is another big trend. RTP: How has the role of malls within local communities changed?

Consumer 291

Consumer Department Stores Shopping Clienteling 291

Retail TouchPoints

FEBRUARY 29, 2024

“One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture.

Point of Sale 217

Point of Sale Merchant Services Payment Services Checkout 217

Retail TouchPoints

FEBRUARY 6, 2023

These systems can take many forms, from associate-manned mobile POS systems to self-service kiosks and even progressive web apps that allow customers to check out themselves on their own phones. Regardless of the method, the result is the demise of the cash wrap as we know it. “If

Planning 251

Planning Payment Services Checkout Fulfillment 251

Retail TouchPoints

SEPTEMBER 8, 2020

Software deployed on mobile or touchscreen devices is being adopted by retailers for everything from point-of-sale and clienteling solutions to endless aisle kiosks. When planning the deployment of these applications, you might be tempted to explore the bring-your-own-device (BYOD) model.

Clienteling 149

Clienteling Kiosk Management Accounting 149