Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 241

Consumer Clienteling Fashion Location 241

365 Retail

NOVEMBER 28, 2022

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . Engaging the senses.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 249

Clienteling Payment Services Boutique Promotions 249

Retail TouchPoints

FEBRUARY 8, 2024

This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI&T research. That has ultimately had a trickle-down effect on the category.”

Thrift Store 273

Thrift Store Consumer Clienteling Fulfillment 273

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019). Digital transformation has extended the customer experience beyond the point of sale.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail Focus

JANUARY 5, 2024

Luxury retail has undergone a significant transformation driven by digital technology and changing consumer expectations. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

A1 Retail

MAY 19, 2022

New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. Serving the needs of omnichannel shopping.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. These consumers also have a desire to create connections with their favorite brands.

Consumer 287

Consumer Department Stores Shopping Clienteling 287

Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 260

Clienteling Department Stores Returns Customer Experience 260

Retail Focus

NOVEMBER 22, 2023

The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 251

Clienteling Consumer Accounting Boutique 251

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 221

Shipping Clienteling Returns Shopping 221

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 227

Merchant Services Clienteling Shipping Inventory Management 227

Inside Retail

MAY 21, 2024

In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I She’s 17 now.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Retail Focus

NOVEMBER 7, 2023

The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience. Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

Inside Retail

MAY 21, 2024

In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I She’s 17 now.

Boutique 245

Boutique Fashion Clienteling Department Stores 245

Retail TouchPoints

JUNE 28, 2023

All transaction elements and devices need to know about that product and about the consumer.” This integration is especially critical for pop-up shops, which typically carry limited inventory and are driven by entertainment, services and other forms of brand immersion.

Consumer 242

Consumer Clienteling Kiosk Marketing 242

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

FEBRUARY 29, 2024

These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences.

Point of Sale 212

Point of Sale Merchant Services Payment Services Checkout 212

Retail Minded

MARCH 16, 2024

With real-time analytics, retailers can swiftly adapt to market changes — an essential tactic in today’s fast-paced shopping environment. Think of it as having a crystal ball that actually works for predicting product trends and customer preferences.

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Beauty and Health 275

Beauty and Health Consumer Shopping Clienteling 275

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. If shoppers begin their journey in a store, they can easily finish it online.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

NOVEMBER 3, 2020

Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%. With consumer and shopper priorities changing, the new mission of retail is more about essentials, getting in and out quickly, convenience and multi-tasking in one place rather than going to several locations.

Clienteling 190

Clienteling Returns Consumer Location 190

Retail TouchPoints

JULY 12, 2021

It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. As you might imagine, this is incredibly time consuming.

Merchant Services 276

Merchant Services Fulfillment Shipping Inventory Management 276

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Planning 246

Planning Payment Services Checkout Fulfillment 246

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill. Howard: We try to be channel-agnostic.

Clienteling 227

Clienteling Apparel Customer Experience Shopping 227

365 Retail

OCTOBER 12, 2023

We are running the risk, if we choose not to innovate, of retail becoming a different industry, one with countless bankrupted legacy retailers, an increasingly flourishing Amazon, and an average customer who avoids retail stores because they feel like ghost towns, as so many shopping malls have become.

Shrinkage 115

Shrinkage Clienteling Outdoor Consumer 115

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We We are watching the retail industry evolve daily alongside the changes of the world, and like any retailer, we must adapt to the quickly evolving needs of our customer,” he added.

Clienteling 222

Clienteling Location Marketing Shopping 222

Inside Retail

MARCH 6, 2023

We did a brand equity survey to really understand our consumer, and what we saw is that brand awareness as well as trust are high up there. Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail Minded

MARCH 10, 2022

Brand health includes customer loyalty, the consumer experience journey and customer connectivity. The key to this lies in not being distracted by the minutiae of how an order is necessarily placed, but rather, concentrating on where it ultimately gets fulfilled.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

OCTOBER 24, 2022

We provide them with trends data about what’s selling as well as an account manager and personal shopping team. Our clientele includes a lot of professional soccer players from some of the big UK clubs, including Chelsea, Arsenal, Manchester City and Manchester United.

Drop-Shipping 176

Drop-Shipping Clienteling Department Stores Marketing 176

Storis

JANUARY 22, 2024

These frontrunners align with the need for compelling campaigns to entice customers. The State of the Home Furnishings Industry With abundant opportunity, let’s explore how market and consumer behavior position retailers for success. economy is driven by consumer spending and a thriving job market. They simply shop.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Hyken

NOVEMBER 25, 2022

The focus is on turning over inventory and bringing in new customers.? . What Is Relational Customer Service? Relational customer service involves an ongoing, meaningful relationship between a business and its clientele. A customer relationship management (CRM) system keeps buyer information organized and accessible.

Customer Experience 65

Customer Experience Clienteling Target Market Fulfillment 65

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88