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UPDATE: Target Adds Paid Loyalty Program, Plans 300 New Stores Over Next 10 Years

Retail TouchPoints

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Big Lots Plans to Open 500 New Stores, Increase Annual Sales to $8-10 Billion

Retail TouchPoints

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

The Challenge of Managing ReturnsReturns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Amazon Adds ‘Badge Pay’ to Just Walk Out Deployment in Georgia Hospital

Retail TouchPoints

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. The company also has been working with campus card providers like CBORD, Transact and Grubhub to allow students to use their meal plans to make purchases.

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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

Check out the Retail Strategy & Planning Series on-demand. ” Inventory (and the lack thereof) “If you don’t have the item [a customer wants] in the store, how can you make it as easy as possible for the customer to find it? One example is Target , which began rolling out curbside returns , but only with the Target app.”

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Top 10 Trends Driving Retail Growth

Retail TouchPoints

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Checkout is moving to frictionless.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.