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How Singapore’s first checkout-free store, Pick & Go, continues to evolve

Inside Retail

Their concepts essentially utilised radio-frequency identification, cashless payments and artificial intelligence (AI) to enable shoppers to enter stores and buy items without having to interact with salespeople. Our stores accept only cashless payments [and] thus may not be inclusive for all customer types,” he noted. How it works.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support

Retail TouchPoints

Amazon Style plans to open a second brick-and-mortar location later in 2022 at the Easton Town Center in Columbus, Ohio. Expanding Checkout Options Beyond In-Store Shopping. At the checkout counter, payments may be processed via Amazon One , the company’s contactless, hover-enacted palm-identification technology.

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These Were the Top Retail Stories of 2022

VMS

Starbucks workers organized at many locations in 2022. location voted in favor of starting a union. It was the third company-owned location to so vote. In California, Amazon-owned Whole Foods stores launched palm-scanning technology at checkout. It even got to those sunny, smiling coffee baristas. OF YOUR HANDS.

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Eurocis Returns in February 2022

VMS

(PRESS RELEASE) EuroCIS, the leading trade fair for retail technology, will take place from February 15 – 17, 2022 in Halls 9 and 10 at the fairgrounds in Düsseldorf, Germany Leading topics will be customer centricity, analytics, payment, connected retail and seamless store. Exhibitors can still register online at www.eurocis.com/2330.

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