Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Avoid surprises at checkout by maintaining transparency throughout the customer journey.

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Retail TouchPoints

DECEMBER 6, 2024

Although executives didnt share additional details on the specific tactics being used, shrink was the primary reason given when the company announced in June 2024 that it was removing self-checkout kiosks from most of its stores.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

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Retail TouchPoints

MAY 1, 2025

It’s innovation that meets them where they are right at checkout and reflects our commitment to enhancing customer value, supporting sustainability and investing in services that elevate every step.”

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Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

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Frank Mayer

FEBRUARY 4, 2025

Over the last decade, self-service kiosks have reshaped customer expectations and raised the bar for efficiency and convenience. Self-service kiosks offer a range of benefits, from increasing ticket order sizes and reducing labor overhead to enhancing customer experience.

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Retail Customer Experience

JUNE 12, 2025

Discover how self-checkout kiosks can move lines faster, why smart printing solutions are key for better receipts and food labeling, and how modern POS hardware reduces downtime and maintenance costs.

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Frank Mayer

OCTOBER 17, 2024

From your favorite fast-food restaurant to the doctor’s office, interactive kiosks have become a familiar part of the scenery. With kiosk analytics, businesses can access diverse data to inform their strategy. With kiosk analytics, businesses can access diverse data to inform their strategy.

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Retail Focus

DECEMBER 10, 2024

Mobile payment options like Apple Pay and Google Wallet add convenience, letting shoppers bypass traditional checkout lines entirely. Features like smart mirrors, digital shelves, and interactive kiosks add a layer of functionality to the traditional shopping trip.

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Payment Services Kiosk Returns Checkout 130

Inside Retail

JULY 7, 2025

Retail tech on the floor: Focus on enhancing service Retail’s digital transformation isn’t confined to apps and checkout kiosks, it’s playing out on the store floor in subtle but powerful and purposeful ways. Today’s most effective tech isn’t about novelty or convenience.

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Retail TouchPoints

APRIL 22, 2025

A Thriftly kiosk stationed in the clothing sorting area. Eventually we also want you to be able to do self-checkout with your own phone. They come every day, and when I see the big stacks of stuff they walk out with, I mean, its great, but I don’t really want to be the reseller supplier, he said.

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Star Miconics

JUNE 20, 2025

As businesses juggle fixed terminals, mobile tablets, kiosks, and mixed setups across locations, managing hardware compatibility has become increasingly difficult. A dual interface drawer allows them to standardize on a single model that works everywhere, whether at the counter, in the kitchen, or at a self-checkout kiosk.

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365 Retail

JANUARY 29, 2025

Retailers attending ISE 2025 can: Discover next-generation digital signage and interactive kiosks to enhance customer engagement. Experience contactless payment systems and self-checkout innovations, reducing queues and enhancing the shopping experience.

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365 Retail

JANUARY 16, 2025

Digital kiosks, for instance, allow customers to explore extended product catalogues and place orders for items not available on the shelves. Streamlined checkout processes, like contactless payments, enhance efficiency and leave customers with a positive impression.

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Payment Services Store Layout Kiosk Checkout 52

Retail Gazette

JULY 3, 2025

The concept replaces the Asda Living format and features upgraded payment options, including new checkouts and self-serve kiosks, plus an enhanced click and collect service. Following positive initial feedback, Asda plans to roll out the George concept to up to 100 stores nationwide, aiming to boost the fashion brand’s prominence.

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Beauty and Health Payment Services Kiosk Fashion 59

CJ Retail Solutions

JULY 17, 2025

Consider implementing interactive displays or kiosks where shoppers can learn more about products or access exclusive deals. Additionally, mobile payment options and self-checkout stations can streamline the purchasing process, making it more convenient for customers who may be in a hurry.

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365 Retail

JUNE 30, 2025

 Whether it’s self-checkouts, digital kiosks or in-store inventory management powered by AI – without connectivity, these digital technologies risk failing, frustrating stakeholders and customers alike.

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Retail Times

MAY 20, 2025

Lekkerland, REWE Groups expert in convenience solutions, has partnered with VusionGroup to fully digitalize its rapidly expanding network of autonomous 24/7 smart kiosks that leverage self-checkout technology across Germany.

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CJ Retail Solutions

JULY 13, 2025

For example, if you’re in a grocery store, you might notice that snacks are often placed near checkout counters. Interactive kiosks allow you to explore product information at your own pace while providing personalized recommendations based on your preferences.

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Visual Merchandising Store Layout Cross Merchandising Shopping 52

I Vend

NOVEMBER 18, 2024

In the physical world, there are established stores, pop up stores, kiosks, collection lockers and collection and drop off partners. Once the customer has made their final selection, the associate can offer seamless checkout at the same mobile POS device, ensuring that the sale is not lost and giving the customer a highly positive experience.

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Retail Times

OCTOBER 17, 2024

A leading Scottish convenience retailer is driving a new in-store digital transformation programme to modernise and improve its existing kiosk infrastructure. Since the introduction of self-scan tills, […] If you want more information Retail Times get in touch!

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Retail Times

MAY 31, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop, has recently extended its U.S.-based

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Star Miconics

JUNE 27, 2025

With digital orders flooding in from mobile apps, third-party platforms, kiosks, and drive-thru lanes, the pressure is on to deliver food fast, fresh, and error-free. Off-premise dining is no longer a side channel. Because of popular demand, it’s become a core part of how restaurants operate. And behind the scenes?

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Frank Mayer

APRIL 11, 2025

However, treating kiosks and mobile apps as interchangeable solutions can restrict how QSRs grow both financially and operationally. Learn why adding kiosks to your QSR’s self-service strategy complements your mobile investment. Kiosks, on the other hand, service walk-in customers, travelers, and eat-in diners.

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Kiosk Customer Experience Checkout Planning 52

Retail TouchPoints

JUNE 10, 2022

Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position as a low-cost operator,” COO Jeff Owen told analysts on the company’s Q1 earnings call on May 26, 2022. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

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Retail Wire

APRIL 18, 2024

In a recent change at a Walmart store in Shrewsbury, Missouri, self-checkout kiosks are being replaced with traditional checkout lanes.

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Retail TouchPoints

OCTOBER 25, 2021

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. Self-checkout has become an important option for today’s touch-conscious shoppers, and its adoption is only expected to increase. million units by 2025.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Inside Retail

JULY 24, 2023

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. The rise of small, modular self-checkout devices is changing the game.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

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Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%

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Retail TouchPoints

OCTOBER 29, 2020

Nspire , a merchandising solutions provider, offers tools that can help retailers implement contactless checkout. Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store. Once they’re ready, they can then check out without the need for any one-on-one interaction.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

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