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David Jones launches online app in $65m digital transformation journey

Inside Retail

Department store chain David Jones has launched its online app, a cornerstone of the retailer’s three-year, $65 million technology transformation project.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. A lot of retailers overlook how important this is.” days faster than the segment average.

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In-Store Retail Media Flexes to Move Beyond Digital Screens

Retail TouchPoints

For example, as a heritage department store retailer, Macys needs to be incredibly thoughtful about how media is implemented in stores especially via digital screens and touch points.

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How Macy’s, Jacadi and Amazon Leverage the Bottom of the Funnel to Boost Conversions and AOV

Retail TouchPoints

But whether consumers are traveling on a path, down a funnel or simply weaving in and out of some amorphous digital web, if all goes well they still end up in the same place — checkout (or as it’s called in the traditional funnel model, conversion). If you think about it, checkout should be one of the happiest moments in the online world.”

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

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SELETTI MARKET Brings Retro Whimsy and Italian Design Flair to Selfridges London

365 Retail

Open from 31 March to 31 August 2025, the installation transforms the department stores lower ground floor into a surreal supermarket inspired by Italys first supermarket, which opened in Milan in 1957. Alongside these, exclusive fake products and brand-new seasonal launches are presented in colourful, tongue-in-cheek packaging.

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Decoding the global trends shaping the future of retail

Inside Retail

Where things get a little more complicated is through the introduction of in-store technology that changes (and hopefully enhances) the in-store experience, to become truly frictionless. The outputs reflect the stores distinctive sentiment and style so it can be immediately applied to business operations.