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Atlanta Arena Adopts Cashierless Checkout for ‘Hawks Express’ C-Store

Retail TouchPoints

State Farm Arena , home of the Atlanta Hawks NBA team, has opened a Hawks Express cashierless checkout store powered by AiFi and Verizon. Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method.

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Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Retail TouchPoints

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

Driving Engagement and Efficiency Across Channels All Vitamin Shoppe stores will be equipped with one fixed POS station and two iPads. Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers.

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How QR Codes Modernize Holiday Shopping Experiences

Retail TouchPoints

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

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RFID Technology: Enhancing Retail Efficiency While Protecting Consumer Data

Retail TouchPoints

Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

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Stop & Shop to Deploy In-Store Kiosks for Easier Access to Digital Coupons

Retail TouchPoints

A QR code also is available for those preferring a touchless experience. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop. Savings are automatically applied at checkout when shoppers scan their loyalty card or enter their phone number.

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