Retail TouchPoints

OCTOBER 23, 2024

Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

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Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores.

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Checkout Payment Services Inventory Management ATS 279

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Checkout Payment Services ATS Location 293

Retail TouchPoints

DECEMBER 11, 2024

A QR code also is available for those preferring a touchless experience. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop. Savings are automatically applied at checkout when shoppers scan their loyalty card or enter their phone number.

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Retail TouchPoints

MAY 9, 2022

Mashgin , a self-checkout solution powered by AI and computer vision, has raised $62.5 The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate. million in Series B funding at a $1.5

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Checkout Payment Services Planning Point of Sale 273

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

OCTOBER 11, 2024

This cutting-edge technology is capable of understanding and analyzing its environment, to support retailers by making the most of their resources and ultimately improving the overall experience for shoppers and employees. Likewise, the retail industry is in a unique place to transform with a mindfulness around privacy.

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Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

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Planning Checkout Location Marketing 278

Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. It’s a rigorous, complicated and lengthy process.

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Checkout Payment Services Location Point of Sale 246

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Checkout Payment Services ATS Accounting 242

Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

MARCH 29, 2023

Having RFID-tagged items also drives efficiency and a great customer experience on a moment-by-moment basis. The traditional example is how tying RFID to associates’ phones lets them efficiently find the right size, color or other option to reduce the time customers spend waiting.

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Checkout Planning Management Customer Experience 264

Retail TouchPoints

DECEMBER 5, 2024

Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline. Transactions rung in offline mode are stored locally on each device and transmitted to the cloud automatically once the device re-establishes connectivity.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

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Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

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Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

JULY 21, 2023

Louis Schnucks stores this fall, with a broader rollout planned for later this year. Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology.

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Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Shopping Checkout Payment Services Consumer 321

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. That could include customized digital signage and instant discount offers based on your purchase history.

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Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

NOVEMBER 17, 2021

Today, customer service is more than the way that employees interact with shoppers. Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Online retail has its warts.

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Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. But Jenkins is the first to admit that JWO-style tech won’t be a fit for every retail situation.

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Checkout Payment Services Point of Sale Location 277

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

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Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

AUGUST 14, 2023

Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. You need to prepare both physically and mentally to run the full distance.

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Payment Services Checkout Inventory Management Grocer 245

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

OCTOBER 29, 2020

We’re moving quickly to use our physical retail stores to not only serve in-store shoppers, but to flex to meet the needs of online shoppers, too, in ways that only Walmart can,” said John Crecelius, SVP of Associate Product and Next Generation Stores at Walmart U.S. That’s where our new test stores come in.

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Fulfillment Shopping Checkout Apparel 235

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

FEBRUARY 29, 2024

Security is a really big concern, because transactional data, credit card data and PII [personal identifiable information about customers] is collected, housed and transferred,” by a retailer’s POS system, Sheldon noted. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

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Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Checkout Supermarket ATS Consumer 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

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Payment Services Merchant Services Checkout Accounting 264

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Customer Experience Shrinkage Checkout Inventory Management 98

Retail TouchPoints

NOVEMBER 24, 2021

Autonomous retail technology is on the rise, with innovations like Amazon’s “Just Walk Out” technology already leapfrogging past yesterday’s self-checkout solutions. Still, some retailers remain reluctant to rely too heavily on autonomous technology, fearing the potential dangers associated with leaving a store “unguarded.”

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Loss Prevention Checkout Store Operations Shopping 264