Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Amazon’s Just Walk Out technology supports our smart medicine strategy by providing high-tech solutions to our patients, visitors and co-workers, even with food service,” said Paul P.

Payment Services 254

Payment Services Accounting Checkout Apparel 254

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

Inventory Management 267

Inventory Management Management Fulfillment Supply Chain Management 267

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Retail Minded

MARCH 16, 2024

This is not about bombarding customers with generic sales pitches; it’s a sophisticated strategy that anticipates needs and influences purchasing decisions by resonating on a personal level. Increased customer satisfaction and loyalty — because when customers feel understood, they are more likely to return.

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

I Vend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often?

Loss Prevention 292

Loss Prevention Visual Merchandising Sporting Goods Store Operations 292

I Vend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need. And 2021 was itself a record year for foot traffic.

Checkout 298

Checkout Location Shopping Consumer 298

Star Miconics

OCTOBER 6, 2023

This groundbreaking change allows licensed cannabis cultivators and retailers to connect directly with consumers in a market-style setting, creating a new avenue for cannabis sales. But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets?

Payment Services 97

Payment Services Marketing ATS Checkout 97

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off.

Retail Trends 193

Retail Trends Payment Services ATS Checkout 193

V Count

MAY 6, 2024

If customers find that the store lacks variety or does not carry the specific products they are looking for, they are likely to leave the store without making a purchase. Long Checkout Lines : The efficiency of a store’s checkout process can also impact a customer’s shopping experience.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 278

Payment Services Location Customer Experience Consumer 278

I Vend

FEBRUARY 13, 2022

Check out our flexible point of sale solution. We examine why staying ahead of the payment types game is essential for retailers, and how integration is the key to reducing friction and increasing sales. million shoppers in the UK said that they avoided buying from retailers that don’t offer BNPL options at the checkout.

Payment Services 98

Payment Services Checkout Point of Sale Customer Experience 98

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 264

Customer Retention Returns Merchant Services Shipping 264

Star Miconics

NOVEMBER 18, 2022

Where the Point-of-Sale Comes In. One of the most central areas in any retail store is the point-of-sale (POS). This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. We’ve also been involved in more detailed discussions about things like clean checkouts, as well as using ‘touchless’ fixtures everywhere — from the store’s entrance point to the restroom.

Management 166

Management Loss Prevention ATS Store Operations 166

Nvidia

JANUARY 13, 2022

and “What happens to my margins if Susie Consumer purchases three of the same dresses online and returns two?”. One way to address the problem is by creating autonomous shopping experiences. AiFi, AWM and Trigo’s autonomous shopping platforms, each shown at NRF, provide a seamless store checkout process.

Shrinkage 115

Shrinkage Checkout Inventory Management Point of Sale 115

Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. 17 from 3 to 3:30 p.m.

Merchant Services 315

Merchant Services Payment Services Consumer Beauty and Health 315

I Vend

OCTOBER 16, 2022

They truly are ‘channel blind’ – they engage with a brand, and judge it on their customer experience, whether that is through a large or small screen, on in a retail store. Equipping staff with mobile pos so they can answer questions and complete the checkout is a sound tactic with today’s savvy shoppers.

Promotions 91

Promotions Checkout Customer Experience Point of Sale 91

Storis

JANUARY 22, 2024

Retail and Technology Initiatives for 2024 The Momentum of Mobile POS Mobile Point of Sale is a top 3 technology initiative in STORIS’ 2024 survey. Mobile POS eliminates these friction points while expediting checkout anywhere in a showroom. Statista projects 94.7 times more likely to be high-performing.”

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

I Vend

MAY 25, 2021

Put on an event create a retail experience that the shopper can only have in store. A tasting, a demonstration, a masterclass, a fashion show, a makeover, a free trial or a ‘money can’t buy’ VIP personalised customer experience. Remind shoppers what sets brick and mortar shopping apart.

Shopping 52

Shopping Point of Sale Checkout Clienteling 52

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Payment Services 274

Payment Services Checkout Returns Customer Experience 274

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Here are four of the most common uses of unified commerce in customer journeys.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

I Vend

JANUARY 11, 2024

January is the season of returns – the rate at which shoppers bring back goods in the post-holiday returns period jumps by almost 9% * compared to the rest of the year. iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling.

Returns 52

Returns Management Inventory Management Point of Sale 52

Storis

JUNE 25, 2019

How To Avoid Disgruntled Customers. As a former retail employee in the home furnishings industry, I learned the ins and outs of delivering both positive and negative customer experiences firsthand. A customer wanted to buy a dresser, so I called one of the warehouse employees to bring the piece up to the Point of Sale.

Home Furnishings 52

Home Furnishings Checkout Inventory Management Management 52

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? So they harnessed the power of technology to develop online/offline integration, for a single, seamless retail experience. Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Read more about how to create a frictionless checkout.

Checkout 52

Checkout Payment Services Inventory Management Customer Experience 52

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

Returns 95

Returns Management Inventory Management Point of Sale 95

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. So the first common feature we see in successful retailers is their customer-centricity.

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

I Vend

JANUARY 17, 2024

iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling. Then there’s the environmental impact of returns: many returned items are not resold, and are instead sent to landfill or incinerated.

Inventory Management 52

Inventory Management Returns Management Point of Sale 52

I Vend

MAY 8, 2024

Here’s some of the key ways that an integrated POS systems for wine and liquor can underpin growth strategies for wine and liquor stores: POS – integrated POS software for wine and liquor stores helps with efficiency at the checkout, enhancing the customer experience and streamlining operations in wine and liquor stores.

Shrinkage 52

Shrinkage Inventory Management Payment Services Point of Sale 52

I Vend

JULY 15, 2022

Customer satisfaction and employee satisfaction are the two sides to the thriving retail business coin. Happy customers buy more, return more and tell others. Both can be boosted by great retail technology – a single investment that helps to drive both customer and employee satisfaction.

Payment Services 97

Payment Services Checkout Point of Sale Kiosk 97

I Vend

DECEMBER 10, 2023

Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. A single stock pool gives a clear view of every item of stock, no matter where it sits, to ensure that retailers can get it to where the customer wants to buy.

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

I Vend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.

Point of Sale 111

Point of Sale Inventory Turnover Management Inventory Management 111