I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. “Additionally, we have invested in extensive research and customer interviews to identify pain points hindering retailers’ success.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Inside Retail

FEBRUARY 18, 2024

“We wanted to give users the ability to better manage their cash flow. The idea was not to encourage customers to split payments, but to make sure they were able to get the essentials upfront.” Much of the complications were due to the fact that Zalora had very specific needs in terms of customisation and customer experience.

Merchant Services 130

Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

AUGUST 17, 2022

Adding automation to your digital marketing strategy enables you to manage and optimize important ad elements such as bids, keywords and ad text in real time to ensure your campaigns are always tweaked to get the best results for the least amount of spend. of online purchases were returned — up from 18.1% Incident management. “On

Payment Services 361

Payment Services Advertising Returns Checkout 361

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 256

Payment Services Checkout Supply Chain Management Customer Experience 256

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 220

Returns Fulfillment Shipping Checkout 220

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

NOVEMBER 15, 2023

So how can retail leaders create a more resilient online shopping journey this holiday season — one that keeps customers engaged, reduces cart abandonment rates and creates greater brand loyalty so shoppers keep returning? The answer can be found in establishing an effective observability practice.

Shopping 305

Shopping Checkout Returns Consumer 305

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. Tyler Wells is the North American Sales Manager for MicroTouch.

Advertising 228

Advertising Sporting Goods Returns Inventory Management 228

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

Returns 198

Returns Fulfillment Checkout Marketing 198

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.

Management 165

Management Loss Prevention ATS Store Operations 165

Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

Apparel 253

Apparel Payment Services Checkout Location 253

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. But now, shopping is a constant experience. Create seamless customer journeys? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

SEPTEMBER 14, 2023

Offering variety and dropping new styles each month has dramatically increased engagement and revenue for our company over the long term, confirming what we already knew to be true: keeping a fresh assortment available in addition to core collections appeals to shoppers and encourages return visits. Know your customer.

Returns 256

Returns Checkout Apparel Advertising 256

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

Fulfillment 300

Fulfillment Inventory Management Returns Point of Sale 300

Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

Checkout 52

Checkout Payment Services Shrinkage Returns 52

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. Consumers also could be making less frequent trips to physical stores as a way to manage the impact felt from inflation.

Checkout 190

Checkout Consumer Advertising Shopping 190

Retail Minded

MARCH 16, 2024

Uncovering Hidden Efficiencies: AI-Driven Inventory Management Inventory management is the backbone of retail, and AI sharpens this critical function. Increased customer satisfaction and loyalty — because when customers feel understood, they are more likely to return. The result?

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. Bunnings tapping into tradie market.

Department Stores 246

Department Stores Checkout Management Fulfillment 246

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As What we’re envisioning is giving people the opportunity to use us all the way through the commerce experience.

Merchant Services 352

Merchant Services Payment Services Checkout Consumer 352

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. This is especially crucial in managing seasonal or event-driven merchandise. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So We see this [new integration] as a way to go a bit deeper with our most engaged readers.”.

Merchant Services 254

Merchant Services Checkout ATS Fulfillment 254

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations?

Shipping 280

Shipping Merchant Services Fulfillment Checkout 280

V Count

FEBRUARY 2, 2024

However, there’s often an underappreciated detail, tucked beneath the surface, that can significantly impact not only the overall dining experience of the customer but also the operational efficiency of the restaurant. This essential aspect is the skill of managing customer queues. A delicious burger?

Checkout 59

Checkout Management Returns Customer Retention 59

Inside Retail

JUNE 16, 2021

The business will seek to improve its online shopping, as well as its self-service checkouts, data and automation across its warehouses, in an effort to streamline the experiences and make it even simpler for Australians to buy their groceries. And then we’ll begin merging online and offline into a unified experience,” he said.

Supermarket 240

Supermarket Checkout Returns Customer Experience 240

Inside Retail

MARCH 7, 2024

The selection of new Nakedvice boutique locations will be guided by several key criteria, including understanding the foot traffic and sales per square metre to gauge the potential store performance and customer engagement. We are prioritising building and maintaining customer loyalty programs,” Santic continued.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. It’s not enough to solely collect the data.

Fulfillment 238

Fulfillment Shipping Returns Promotions 238

Retail TouchPoints

SEPTEMBER 21, 2023

The immediate need for confirmation, the subsequent days of eagerly awaiting delivery updates and perhaps even the occasional need to exchange or return items. Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

V Count

JULY 9, 2021

83% consider fast-moving queues an integral part of the customer experience. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. No one likes to wait in line.

Management 52

Management Checkout Payment Services Technical Support 52

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

V Count

MAY 6, 2024

If customers find that the store lacks variety or does not carry the specific products they are looking for, they are likely to leave the store without making a purchase. Long Checkout Lines : The efficiency of a store’s checkout process can also impact a customer’s shopping experience.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. The value of data .

Customer Experience 173

Customer Experience Checkout Consumer Returns 173