Checkout Customer Experience Grocer Management 
Retail TouchPoints
JUNE 26, 2023
It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.
Retail TouchPoints
AUGUST 14, 2023
Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.
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Inside Retail
JANUARY 3, 2023
With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.
Retail TouchPoints
DECEMBER 25, 2020
In a time when industry standards and strategies are changing almost weekly, labor costs continue to rise, bringing headaches to the minds of grocery industry leaders and management teams alike. Many grocers tend to think too big-picture when it comes to finding solutions for increasing labor costs.
Retail TouchPoints
FEBRUARY 11, 2022
Amazon] did what Walmart did in the 1990s,” said Brian Kilcourse, Managing Partner at RSR Research in an interview with Retail TouchPoints. The trick to translating this experience online is finding the right clues to bring basic personalization to the next level. Nobody knows us better than a grocer.
Retail TouchPoints
APRIL 5, 2022
Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Consumers are now more digital, and they’ve gotten into these habits. Those businesses will win over time.
Retail TouchPoints
JUNE 15, 2022
And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.
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