Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Marketing 288

Marketing Consumer Checkout Customer Experience 288

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

Location 276

Location Payment Services Checkout Customer Experience 276

Inside Retail

APRIL 30, 2024

This acquisition paved the way for RM Williams’ most significant digital investment yet, encompassing a comprehensive overhaul of its e-commerce platform, marketing strategies, and store systems. When we set about this project, it was to look at the way we connect with our customers. People had to line up,” said Ratcliffe.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience. Self-checkout.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. The product you eventually choose is just the one that was better marketed, it’s not actually the best product.”

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

Management 147

Management Fulfillment Checkout Promotions 147

Retail TouchPoints

OCTOBER 7, 2022

Like many other publications, The Indy (as it’s known by readers) has been working with brands and retailers for years through affiliate marketing relationships, primarily on its reviews section IndyBest. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

DECEMBER 16, 2022

Not too long ago, Wish was the top shopping app in the world , but eventually the very thing that helped it grow so large so quickly — shockingly cheap products — was also what caused it to lose favor with shoppers: when those products sometimes turned out to be cheaply made or deceptively marketed and took weeks to arrive.

Shipping 306

Shipping Fulfillment Checkout Fashion 306

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. The US market could be next on the list. Targeting global growth.

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Mass Relators

SEPTEMBER 6, 2022

FMI’s annual research report, The Food Retailing Industry Speaks 2022, finds that food retailers are focusing on investments in new technologies (73%) like foodservice ordering and delivery, dynamic pricing, and mobile checkout systems. Retailers report they are also expanding numerous fresh or perimeter departments.

Customer Experience 52

Customer Experience Checkout Fulfillment Shopping 52

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

JULY 31, 2020

Now, a few months into the initial launch, Party City has partnered with Bringg , a delivery and fulfillment orchestration platform that automates last mile services, from ordering through delivery. Because it started as a fully manual program, the initial rollout was slow. New learnings come along with new initiatives.

Marketing 290

Marketing Fulfillment Planning Checkout 290

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

Marketing 121

Marketing Checkout Kiosk Store Operations 121

Retail TouchPoints

FEBRUARY 23, 2024

The discount will be automatically applied at checkout, and members of the Grubhub+ loyalty program will have access to $0 delivery fees on eligible orders.

Checkout 288

Checkout Marketing ATS Store Operations 288

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 259

Checkout Shipping Customer Experience Point of Sale 259

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh sent an email to customers noting that non-Prime members in 12 key markets will be able to get an assortment of national brands, local brands and private label brands delivered right to their doorstep at the same low prices. The most notable change? Dallas-Fort Worth, Texas; Denver; Nashville, Tenn.; Richmond, Va.;

Checkout 229

Checkout Consumer Shopping Marketing 229

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points.

Fulfillment 263

Fulfillment Shipping Returns Promotions 263

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We brought the team together to establish a design architecture and went out with a minimum viable product.”.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35 billion apparel industry in Australia.

Boutique 130

Boutique Apparel Fashion Wholesale 130

365 Retail

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

Management 104

Management Checkout Fulfillment Promotions 104

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 237

Fulfillment Shipping Promotions Store Operations 237

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. According to Deloitte , the current shopper values great deals, availability of products, ease of checkout, personalized experiences, online support and alignment with a brand’s values.

Merchant Services 164

Merchant Services Customer Experience Checkout Fulfillment 164

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Inside Retail

MARCH 5, 2024

We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible. In the property market, things are slowing for now, but the record shortage of rental properties will continue to drive prices up for tenants, particularly in our capital cities.

Planning 130

Planning Shopping Home Furnishings Payment Services 130

I Vend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

FEBRUARY 21, 2024

Reducing the costs of online fulfillment and returns will be a key focus in doing so. For repeat customers, retailers may even update their return policy without clearly denoting the change at checkout, leaving customers with an unfortunate surprise after their goods have arrived. This issue isn’t just plaguing U.S.-based

Shipping 269

Shipping Drop-Shipping Returns Comparison Shopping 269

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 317

Loss Prevention Visual Merchandising Sporting Goods Store Operations 317

Retail TouchPoints

MAY 24, 2021

While brick-and-mortar retailers across the globe have been grappling with how to enhance the customer experience for some time, the pandemic is serving to accelerate the “offline” business transformation. This is where AI-driven marketing analytics enter the picture. Grown-Up Marketing Intelligence for Offline Businesses.

Customer Experience 179

Customer Experience Checkout Fulfillment Advertising 179

Retail TouchPoints

JULY 27, 2020

The lowest-value jobs (inventory, floor cleaning and even checkout) are being replaced by automation. Retail wages are going up, but they expect those more expensive employees to be more customer facing. It’s becoming increasingly clear that retailers will need to fundamentally change the way they go to market.

Returns 216

Returns Fulfillment Checkout Marketing 216

Retail TouchPoints

JULY 11, 2023

Importantly, sellers must use FBA, Fulfilled by Amazon, to participate.) To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout. More sales of course, which even if they don’t happen on Amazon, still make the company money through the fulfillment, payments and other services it’s providing.

Payment Services 186

Payment Services Shipping Checkout Fulfillment 186

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. A fundamental rethink Fulfilment was challenging for many in 2022. Here are some of the highlights.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera. To accomplish this, operational models need to be adapted quickly.

Payment Services 187

Payment Services Fulfillment Location Checkout 187

Inside Retail

JUNE 2, 2021

Bunnings tapping into tradie market. Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site.

Department Stores 246

Department Stores Checkout Management Fulfillment 246