Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

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Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. The stores aim to become a natural evolution of the retail experience by offering a comfortable trip no matter how people want to shop.

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Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics.

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Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

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Frank Mayer

MARCH 22, 2022

Within the last few years, the buying experience has undergone a season of change. As consumer needs have evolved, the ways in which businesses respond to those needs have had to evolve as well. As the virus spread, customers were reluctant to visit stores and engage in close contact with others. Customer Experience.

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Frank Mayer

OCTOBER 12, 2020

Since the COVID-19 pandemic began dominating headlines earlier this year, retailers and brands have been forced to demonstrate agility when meeting new customer expectations. More than ever, the transformed consumer now counts on operational supply chains, accessibility, and arguably most important, enhanced safety standards.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors.

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365 Retail

MAY 1, 2024

Consumers now have the luxury of browsing products from their homes. Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Mobile payment systems make transactions quicker and more secure.

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Retail Assist

MARCH 18, 2024

Sustainable Retailing Sustainability isn't just a buzzword—it's a fundamental shift in retailing, driven by conscious consumers. Embracing sustainable processes supports retailers in committing to both social and environmental responsibilities, whilst appealing to socially-conscious consumers.

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Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

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Retail TouchPoints

FEBRUARY 22, 2021

While we’ve talked about why it’s important for an in-person experience to be different from a digital one, it can be appropriate to fuse digital and physical experiences in certain instances. For example, think about how consumers have access to a wealth of information at their fingertips online.

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Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

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Wiser

JUNE 18, 2019

Perhaps more importantly, will consumers welcome the technology? Then, store associates can greet the person individually and give them a customized experience or recommend specific products and promotions that match the shopper’s history. Better Consumer Data. Consumer Sentiment on Facial Recognition.

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Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? IR : What are some of the retail fundamentals that you think are worth remembering?

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Retail TouchPoints

FEBRUARY 21, 2024

To keep a close eye on this, the company has implemented various channels for its diverse consumer base to share thoughts, opinions and general feedback. “We Although we want to be a hub, we can’t reach every area now.” Although profit is a key metric, Hydra Health doesn’t plan to lose sight of its North Star: loyalty.

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Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. One of the big developers has already created a digitized real-time store inventory with one-card checkout. Some of this is already being used, but some of it is still under development.

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Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally. IR: Can you tell us what is involved in the partnership with Conexus Studio?

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Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. This is typically the final stop on the customer’s journey before leaving. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks.

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Hyken

JULY 16, 2021

Consumers were turning to online delivery options, and they will continue to do so. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. Updated Checkout Procedures . Let’s face it, before the pandemic nobody liked waiting in lines.

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Independent Retailer

NOVEMBER 11, 2021

According to Kenyon, smaller and larger stores can benefit from technology that automates tedious and time-consuming processes like human capital management (HCM) software. Offloading certain tasks like payroll to companies that provide payroll and HR services can also save companies time and headcount.

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Retail TouchPoints

MAY 3, 2021

This means taking into consideration not just holdover concerns from the pandemic, but what these consumers will demand in the future, according to Barnes & Noble College ’s (BNC) College 2030 report. College students, like all younger consumers, tend to be early adopters of new technology.

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Storis

NOVEMBER 28, 2018

Retailers must rethink the role of their stores and motivate consumers to visit through intriguing experiences. Retailers must continue to invest in engaging in-store technologies that will meet shifting consumer expectations. These Mobile POS features add expert value to the sales process and allow for a faster checkout.

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Wiser

AUGUST 13, 2018

As stores go cashless, they risk pushing out loyal customers who don’t have mobile devices or prefer to use other forms of payment. On the QSR front, Shake Shack recently tried out a cashless location that only allowed ordering at kiosks. But after many customer complaints, they scrapped the test.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail TouchPoints

FEBRUARY 29, 2024

One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture. But POS experts are still bullish on the technology.

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Wiser

DECEMBER 10, 2019

The in-store shopping experience has a number of benefits for consumers. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. The alternative is shoppers who dread the checkout.

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Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

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Retail TouchPoints

MAY 11, 2023

I see three areas that retailers, using the right technology, can tap for growth, protection and efficiency gains: OPPORTUNITY #1: Bringing consumers to the metaverse and giving them memorable “phygital” buyer journeys. As consumers gain exposure to technologies like AR and VR, they’re going to expect a more enhanced shopping experience.

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Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

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Retail TouchPoints

JUNE 30, 2022

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. which can put an additional strain on customer service teams.

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Indigo 9 Digital

AUGUST 2, 2022

In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience.

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Star Miconics

MARCH 29, 2024

Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools. This connectivity enables more accurate forecasting, streamlined operations, and more personalized customer experiences.

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Improve Customer Experience. Access Real-time Data.

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