Retail TouchPoints
FEBRUARY 21, 2024
With rising fuel prices, supply chain and logistics challenges, and higher labor and production costs, retailers are struggling with how to efficiently deliver a high volume of goods to consumers who have quickly become accustomed to seamless purchasing experiences. This issue isn’t just plaguing U.S.-based based retailers either.
Mass Relators
OCTOBER 25, 2023
This year, the ease of making returns has moved ahead as a leading reason shoppers choose to shop in stores, outpacing comparison shopping. Meanwhile, 48% of consumers opt for self-checkouts with 75% saying it helps improve their experience. Most retailers agree self-checkouts deliver value.
Retail TouchPoints
JUNE 8, 2021
Many factors can contribute to a consumer’s decision to abandon a full shopping cart before checking out. Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. trillion in lost sales annually.
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