Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

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Consumer Payment Services Beauty and Health Accessories 130

Mass Relators

JANUARY 17, 2023

is best known as the nation’s grocer, the company is also a potent force in health care, with 2,255 pharmacies and 226 clinics across the U.S. We’re much more than just pharmacy,” says Colleen Lindholz, president of Kroger Health. By positioning food as medicine, we’re creating a perfect complement to our other health care assets.

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Beauty and Health Grocer Management Marketing 111

Inside Retail

JUNE 1, 2022

This week, we shine a light on Chris Haddad, CRM manager at Oz Hair and Beauty. Describe a typical day in the office for you at Oz Hair & Beauty. And lastly, we’ve introduced the shift to first-party data to ensure our customer attributes are relevant. Though it sounds like a cliché, no two days are the same.

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Customer Experience Beauty and Health Consumer Management 130

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

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Beauty and Health Consumer Planning Marketing 264

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.

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Returns Beauty and Health Shipping Customer Experience 273

Inside Retail

APRIL 26, 2022

Here, Australia and New Zealand general manager Preet Bains discusses the brand’s omnichannel strategy, the sensory appeal of its unique stores and the key to maintaining the relevance of a legacy brand. . Please describe those experiences and the thinking behind them.

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Management Beauty and Health Customer Experience Promotions 130

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Health, wellness and travel became the new status symbols, swapped out for Rolexes and Birkins in a new spiritual way of living.

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Consumer Beauty and Health Fashion Accounting 130

Inside Retail

MARCH 21, 2024

Coles’ senior design and innovation manager Pete Rose described the project as turning a “tired shop” into an “incredible” one for the Chadstone shopper. The Chadstone revamp was about discovering small things to tweak to provide an enhanced overall customer experience.

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Supermarket Beauty and Health Point of Sale Shopping 278

Inside Retail

MAY 16, 2021

Beauty and burgers collide in a new partnership between Estée Lauder and food delivery platform Uber Eats. The partnership heralds a new chapter of rapid beauty delivery, with couriers connecting retailers to consumers in the time it would take to whip up fries – and for the same price. If you can’t beat them, join them.

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Consumer Fashion Shopping Customer Experience 218

Mass Relators

MAY 23, 2022

Walgreens this month added three executive positions to its leadership team, a move the national pharmacy chain said was made to bolster its retail, marketing and customer-experience offerings. In this role, Visalatha will look across product lines and functions to ensure all product solutions are aligned to the customer strategy.

Management 52

Management Beauty and Health Customer Experience Fulfillment 52

Retail TouchPoints

JANUARY 21, 2021

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We And it needs to be meaningful for that consumer.”.

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Beauty and Health Customer Experience Marketing Consumer 236

Retail TouchPoints

SEPTEMBER 19, 2022

Working from home and sheltered in place, consumers focused less on detailed makeup looks and more on reliable skincare routines that cleared blemishes and gave Zoom-captured faces a glow. Before a new product even goes to market, it is tested by a panel of at least 50 Gen Z consumers. billion in 2021 to $145.82 billion in 2028.

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Beauty and Health Consumer Wholesale Customer Experience 185

Retail TouchPoints

SEPTEMBER 28, 2023

Who’s Searching for What, Where Source: eMarketer/Insider Intelligence There’s no denying that Amazon has become the starting point for many consumers — a Jungle Scout poll from Q2 2023 found that when asked generally about where they start shopping online, Amazon is the clear winner among U.S. consumers, with 57% starting there.

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Advertising Consumer Beauty and Health Shopping 255

Inside Retail

OCTOBER 16, 2023

Even if only a fraction of these users convert into consumers, it spells immense profitability for retail brands. This is precisely what direct-to-consumer (DTC) brands have been capitalising on in recent years. DTC companies are poised for substantial financial gains and a broad customer base.

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Supply Chain Management Beauty and Health Consumer Fashion 130

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

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Fulfillment Payment Services Beauty and Health Checkout 224

Inside Retail

SEPTEMBER 2, 2021

As any savvy beauty retailer knows, selling customers skincare products is about more than just reducing pores and clearing surface-level blemishes, but boosting their self-esteem, health and wellbeing. I am the skincare education manager here at Mecca. Tell us about your role and what it involves.

Beauty and Health 130

Beauty and Health ATS Marketing Management 130

Retail TouchPoints

APRIL 18, 2023

Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I It was “a normal ecommerce marketplace, not rocket science,” said Agha, but what his marketplace did differently was elicit product reviews from real consumers.

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Marketing Payment Services Beauty and Health Fulfillment 273

365 Retail

AUGUST 23, 2023

LOOKFANTASTIC has announced the launch of its groundbreaking data-driven ecommerce beauty tool designed to match customers with their perfect foundation shade, the LOOKFANTASTIC Foundation Finder.

Customer Experience 98

Customer Experience Shopping Beauty and Health Management 98

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

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Beauty and Health Customer Retention Shopping Consumer 130

Retail TouchPoints

JANUARY 3, 2023

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. The firm points to two categories that will have the biggest influence worldwide: food and beverage, and beauty and personal care. Health should be accessible, shareable and available to you at any time of the day. billion in 2024.

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Beauty and Health Marketing Consumer Advertising 268

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

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Beauty and Health Consumer Shopping Clienteling 300

Inside Retail

MAY 3, 2022

From dealing with RAT shortages and organising vaccinations to managing anxious customers, pharmacists have been working tirelessly on the frontline of the pandemic for the past couple of years. We need to do that in a very careful way to protect their privacy, particularly where health is involved.

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Beauty and Health Customer Experience Management Fulfillment 130

Inside Retail

FEBRUARY 13, 2024

Every retailer knows to put the customer at the centre of their business, so we’ll start with them. Two-speed shoppers It’s become a cliché to say that consumers are struggling with the increased cost of living. The story around ongoing consumer spend in the face of an ongoing cost-of-living crisis isn’t cut and dry.

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Beauty and Health Payment Services Consumer Fashion 130

Inside Retail

AUGUST 17, 2021

One day in the not-too-distant future, consumers will be able to walk into mainstream retail stores and buy pleasure products like vibrators and dildos without raising an eyebrow. Shame is out and frank discussions about the role of sex in happy relationships and mental and physical health are in. This process has already begun.

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Beauty and Health Department Stores Consumer Location 246

Inside Retail

JANUARY 12, 2022

With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”. BWX Limited has appointed Rory Gration as the Group’s new chief executive and managing director effective 1 March, 2022.

Beauty and Health 130

Beauty and Health Customer Experience Management Marketing 130

Retail TouchPoints

APRIL 5, 2022

However, brands that lack strong data to support their CSR claims may worry that consumers, investors or regulators could slap the greenwashing label on otherwise honest efforts. By managing all waste and recycling through Rubicon, Best Buy has diverted 78% of its waste away from landfills. Grocery and convenience.

Merchant Services 241

Merchant Services Beauty and Health Returns Consumer 241

Retail TouchPoints

APRIL 17, 2023

Taking as her mantra that “retail is based on everything that the consumer experiences with you,” Madison Reed CEO and Founder Amy Errett is optimistic about continued growth for the hair coloring retailer and salon operator. If we care about people and our customers, we can’t put ingredients in that we don’t feel comfortable about.

Beauty and Health 265

Beauty and Health Shipping Consumer Management 265

Mass Relators

FEBRUARY 8, 2024

Walgreens Boots Alliance (WBA) chief executive officer Tim Wentworth announced Thursday updates to WBA’s Executive Committee as the company advances a health services strategy rooted in its retail pharmacy footprint. Tracey Brown, executive vice president and president, Walgreens retail and chief customer officer. DEERFIELD, Ill.

Beauty and Health 52

Beauty and Health Customer Experience Wholesale Consumer 52

Retail TouchPoints

AUGUST 8, 2023

Kleinman and other business leaders also think consumers are hungry for authentic connection, community and humorous (yet productive) discourse. And with the app still being so new, they have a unique opportunity to not just test these theories but get more creative in how they connect with consumers. Why is Threads Valuable?

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Beauty and Health Consumer Marketing Social Commerce 229

Inside Retail

MARCH 12, 2024

Lush Australia’s general manager of retail, Brittany Gian outlines how the handmade cosmetics brand plans to grow this year and explains how investing in staff training and customer experience helped Lush ANZ navigate the uncertain economic climate of 2023. Inside Retail : What were the biggest highlights of 2023 for Lush ANZ?

Customer Experience 130

Customer Experience Returns Planning Consumer 130

Retail Focus

FEBRUARY 9, 2023

Customers find it more convenient to drive back and forth to find a retail conglomerate to make or complete their purchases. This conflicting situation is a result of many environmental factors influencing the health of proximity retailing: the brand/the business, the commercial environment, the competitive environment, and the consumer.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

JUNE 9, 2022

“With the busy roll-out of new stores taking place, Frankston was chosen as the 100th store to take advantage of rapid growth in business and employment in the area, and to deliver to consumers in the region who have been asking for our services locally.”. On the product side, our model resonates with consumers of all ages.

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ATS Planning Customer Experience Consumer 130

Retail TouchPoints

AUGUST 3, 2020

While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape. Many Reasons DTC’s Dramatic Upswing Stabilized. What DTC Brands Can Do Now To Improve Outlook.

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Outdoor Beauty and Health Marketing Advertising 299

365 Retail

MAY 16, 2023

Clearpay, a leader in Buy Now, Pay Later (BNPL), has announced partnerships with household and garden retailer wilko, parenting favourite Online4Baby and one of Europe’s fastest growing ecommerce businesses OnBuy – allowing these retailers to offer online customers more flexible payment options.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

365 Retail

MAY 22, 2024

Adjusted operating profit was recorded at £504 million, reflecting the company’s successful cost management and efficiency initiatives. Disciplined capital allocation underpins our plan, and the financial health of the business is as strong as it’s been in decades. We are at the beginnings of a new M&S.”

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Payment Services Grocer Planning Returns 64

Mass Relators

MAY 4, 2022

As strong innovators in their own right, each have an excellent track record when it comes to successfully identifying white spaces across different customer touchpoints and tracking evolving consumer trends, which will be instrumental as we transform our business.”. “As Luke Rauch.

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Beauty and Health Customer Experience Marketing Consumer 52