Retail TouchPoints

APRIL 19, 2021

Macy’s Backstage , Lids and Carhartt all have announced expansions of shop-in-shop formats with parent and partner retailers. Macy’s plans to eventually add Backstage-branded spaces at 270 locations across the U.S.; Macy’s Backstage at Macy’s. Macy’s Backstage at Macy’s. Morgan Retail Round-Up conference April 14.

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Retail TouchPoints

JULY 6, 2023

Christmas Tree Shops is planning to liquidate and close all of its stores if it can’t find a buyer, according to court documents. Christmas Tree Shops originally sought Chapter 11 protection in early May, with plans to stay in business after closing approximately 10 out of 82 stores.

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Shopping Planning Store Operations ATS 250

Retail TouchPoints

DECEMBER 13, 2021

The Worcester R e d Sox (the Triple-A affiliate of the Boston Red Sox) has teamed up with Standard AI to open an autonomous fan store at the team’s newly constructed stadium, Polar Park.

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Shopping ATS Checkout Marketing 227

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

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Shopping Department Stores Location Planning 279

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. To put it simply, there is no escaping the subject of sustainability in retail.

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Shopping Visual Merchandising Returns Supermarket 162

365 Retail

JANUARY 24, 2024

Brick-and-mortar stores are at a crossroads these days. With e-commerce reshaping how we shop, it’s a wake-up call for traditional retailers to advance their methods. By weaving these technologies into their day-to-day, retailers are crafting shopping experiences that are not just current but ahead of the curve.

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. In the locations where we operate, it could cost $30,000 and involve two different trips on a helicopter.

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Kiosk ATS Supermarket Location 277

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. Customers who use Return Bars in Hibbett or City Gear stores also will receive a coupon to use in-store once their return is completed.

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Returns ATS Kiosk Customer Experience 274

Retail TouchPoints

JULY 19, 2023

Walmart will offer “sensory-friendly” hours for customers with sensory disabilities on designated days throughout the back-to-school shopping season. local time, most Walmart stores will feature a quieter shopping environment, with store lights dimmed, music turned off and any screens with moving pictures switched over to a stationary image.

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Shopping Checkout Accounting Planning 244

Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign. The post Luxury resort wear brand Camilla opens at Sydney Airport appeared first on Inside Retail.

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Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

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Store Operations Shopping Marketing Management 311

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

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Shopping Consumer Planning Marketing 258

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. Black Friday is once again the top day to shop, with 114.9 An estimated 166.3 billion , compared with $28.1

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Shopping Department Stores Planning Accounting 282

Retail TouchPoints

FEBRUARY 16, 2024

Customers told us they missed “their” store — they’re very territorial about the team they shop with and the store. In fact, many of J.Jill’s store associates (approximately 30% ) began as customers themselves. They said they missed engaging with friends and other members of the J.Jill community.

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ATS Accessories Apparel Fashion 229

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Location Shopping Fulfillment Grocer 326

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. For many retailers, omnichannel is about enabling the in-store experience online and vice versa, letting shoppers freely switch channels during their journey.

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Shopping Merchant Services Fulfillment Returns 306

Retail TouchPoints

MARCH 23, 2022

Demonstrating a high level of confidence in its “off-price and on-trend” Backstage concept, Macy’s will add 37 of the shop-in-shops across the country this spring. Backstage shoppers can earn and redeem Star Rewards loyalty points and use their Macy’s credit card at all locations.

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Shopping Payment Services Apparel Fashion 227

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Checkout Payment Services ATS Accounting 221

Retail TouchPoints

APRIL 16, 2024

ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Checkout Supermarket ATS Consumer 130

Retail TouchPoints

DECEMBER 23, 2020

Great American Outdoors Group, parent company of Bass Pro Shops , Cabela’s and White River Marine Group , will acquire Sportsman’s Warehouse for $785 million in cash, according to The Street. The transaction is expected to close in the second half of 2021.

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Outdoor Shopping Fulfillment Store Operations 264

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

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Merchant Services ATS Customer Experience Marketing 295

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

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Checkout Payment Services Store Operations Customer Experience 238

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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Shopping Promotions Kiosk Location 296

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

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Payment Services Planning ATS Supermarket 239

Retail TouchPoints

SEPTEMBER 18, 2023

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.

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Shopping Supermarket Store Operations Customer Experience 147

Retail TouchPoints

JANUARY 28, 2021

UST, a digital transformation solutions company, has launched the UST Walk-In, Walk-Out frictionless shopping solution. This contactless solution is designed to eliminate long checkout lines and waiting times by enabling shoppers to walk into a store, grab their items and immediately walk out. Asia and Europe.

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Shopping Checkout Marketing ATS 262

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 274

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Shopping Outdoor Fulfillment Returns 275

Retail TouchPoints

APRIL 20, 2022

Owning an electric vehicle (EV) is a matter of lifestyle, a smarter kind of lifestyle, more so than just simply owning a vehicle; therefore, the user experience should be at a premium level, as well as high-tech from the beginning. The NIO House at West Lake waterfront in Hangzhou, China has even won an award for its overall design.

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Shopping Consumer Location Planning 279

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

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ATS Advertising Promotions Consumer 266

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine.

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Payment Services Checkout ATS Kiosk 316

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

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Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

SEPTEMBER 21, 2020

Six months after launching a digital shop for DSW shoe styles on Hy-Vee.com , the retailers are moving their partnership into the brick-and-mortar space. By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. Hy-Vee, Inc.

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Supermarket Shopping Accessories Apparel 174

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. When it comes to a small-format store, a fraction of what might be available at a large format store is in stock.

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Consumer ATS Location Apparel 263

Retail TouchPoints

SEPTEMBER 12, 2022

Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep. You walk into these stores and there’s so much variety — different qualities and different styles.” Owning the Entire Customer Experience.

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Shopping Customer Experience Shipping Consumer 270