Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Retail TouchPoints

FEBRUARY 7, 2023

million debt service payment on municipal bonds sold to help finance the venture, due to insufficient funds. The mall also had missed the previous payment deadline for the same reason in August 2022. Requests for comment from American Dream and its owner, Triple Five Worldwide , had not been received at press time.

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Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. Yet Walgreens has so much confidence in its ability to quickly pick and deliver orders that it’s now offering 30-minute store pickups and one-hour delivery, the latter with a money-back guarantee.

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Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

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Retail TouchPoints

FEBRUARY 16, 2024

The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates. “At Building and scaling an Inclusive Store Framework is central to our mission of connection and will lead to greater access for all.”

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek. of all in-store sales and the GDP of Canada.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. It also frees up store associates to provide more personalized customer service, which differentiates many small retail businesses from their online or big-box competitors.

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Retail TouchPoints

JULY 12, 2023

Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers. At the top of the list is computer vision — a field of artificial intelligence that enables computers to interpret digital images or video.

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Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

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Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” Most notable is Amazon’s recent pullback of its own tech, with the removal of JWO from its Amazon Fresh supermarkets and its plans to focus on smart carts instead at new locations.

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Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

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Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Retail TouchPoints

NOVEMBER 20, 2023

As the tactics behind these crimes become increasingly sophisticated, and customer expectations for in-store experiences are higher than ever, retailers are finding it more difficult to protect their assets while maintaining great service. While they solve one issue, they create a few more when it comes to theft.

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I Vend

SEPTEMBER 14, 2023

Let’s now look at the remaining five ways that retailers can make sure they’re front runners, and not also rans. We’ve looked at the importance of a customer-centric approach, data-based decisions, omnichannel, supply chain management and your team. Check out the article here if you missed it).

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I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. They expect to be able to spend loyalty points they earned online when they’re shopping in the store, and vice versa.

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Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

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Retail TouchPoints

FEBRUARY 21, 2023

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. There have been retailers opening more stores than those closing after the pandemic. 5G provides an alternate method to keep the store connected at all times.

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Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Retail TouchPoints

JANUARY 12, 2024

With the Just Walk Out technology, staff members can use their employee badges to pay for items by scanning it at the entrance to the hospital’s food and beverage concessions. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

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Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

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Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. Mattle is Retail and Distribution Leader – North America and Global Client Advocate at WTW.

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Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. Livestreaming Unlocks Massive Sales Potential. There is no ‘returning to normal’.

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. For instance, most consumers are willing to tip at restaurants for table service and food delivery.

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Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

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Inside Retail

APRIL 11, 2022

The increased prevalence of omnichannel solutions has forced businesses to rethink their approach to keeping consumers engaged when shopping in-store. With digitalisation in the retail sector gaining significant momentum, retailers are increasingly exploring new technologies to streamline services and simplify store operations.

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Retail TouchPoints

JANUARY 11, 2021

As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Partnerships Multiply Sales Channels and Touch Points.

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Retail TouchPoints

JUNE 29, 2022

Every retail store has unique property characteristics that should be taken into consideration when deciding on physical security — one of which includes where your store is located. You should also use cameras to see what’s occurring at the point of sale with a clear view of the cash register or tablet, the cashier and the customer.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Now, we are excited to be the first NFL stadium with an RFID-enabled Just Walk Out technology store so fans can grab their favorite hats, jerseys and more and simply walk out.

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Retail TouchPoints

APRIL 16, 2024

ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

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Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment. We added some store associates to the mix, and they were the ones that said we didn’t need all that.

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Retail TouchPoints

OCTOBER 4, 2023

There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time. For example, short lead times and the ability to adapt quickly resulted in strong sales for Zara owner Inditex despite colder than usual weather this summer. after deploying both of these tactics.

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