Remove tag live-chat
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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion.

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Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

Hyken

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. The changing conditions in 2020 redefined how we lived and worked. Increased Usage of Live Chat For Real-Time Support . Create an Omnichannel Customer Service Experience.

Returns 120
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Salesforce Einstein for marketing: essential applications and features

365 Retail

In this article, we look at the most common reasons for implementing Salesforce Einstein for marketing and show how this AI-driven solution can boost the efficiency of a company’s marketing efforts. These include optimizing content strategy, predicting content performance, and selecting channels for content delivery.

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Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Retail TouchPoints

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury, where shoppers expect an experience that matches the price tag. Online jewelry retailer B l ue Nile is making sure its website is ready and stable, to make sure each shopper’s first impression is a good one.

Shipping 131
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Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Retail TouchPoints

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury, where shoppers expect an experience that matches the price tag. Online jewelry retailer B l ue Nile is making sure its website is ready and stable, to make sure each shopper’s first impression is a good one.

Shipping 130
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Squad shopping and self-improvement: Five consumer trends to watch in 2023

Inside Retail

While recent shifts have been driven by management of the pandemic – from isolation to suppression, then immunisation – consumer behaviour is now being impacted by the twin effects of ‘Covid-19 normality’ and rampant inflation. Conscious living and consumption Rising costs and inflation are key concerns as we transition from 2022 into 2023.

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8 Best Retail-Focused POS Systems for SMBs in 2022

V Count

As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. No live chat support.