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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control. Before relocating to Hunt Valley, Md.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. 5G provides an alternate method to keep the store connected at all times. 5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings.

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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

At its peak, the company achieved more than $4 billion in annual sales. This process was altered in the late 1980s to allow customers to place their own orders on a number of self-service computer kiosks named “Silent Sam,” which the company later renamed “Service Express.” Gabe Grifoni is CEO of Rufus Labs.

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Why Every Café and Coffee Shop Needs a Linerless Sticky Label Printer

Star Miconics

Orders come in from self-service kiosks, online, the drive-thru, and the counter. Modern Labeling Technology The teams at these shops must ensure they work accurately; mistakes and shrinkage can account for 4-10% of inventory loss. Operating a coffee shop or café is an exercise in multitasking.

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3 Customer Experience Predictions for 2022

Frank Mayer

“When the shelter-in-place orders first took effect, delivery services like Instacart and Uber Eats boomed and programs like curbside pickup and BOPIS were essential,” says Cheryl Lesniak, Director of Marketing at Frank Mayer and Associates, Inc. And, at this point, it’s no longer a desire, but an expectation.