Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. This is one situation you want to avoid at all costs. And don’t forget that they need to sell stuff! Our respect.

Payment Services

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves.

Fulfillment

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.

Planning

Retail TouchPoints

NOVEMBER 6, 2024

Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. By allowing customers to collect their packages from local Access Point locations, like UPS Stores or CVS, these services reduce the risk of theft and offer added convenience. Urban areas in particular are hotspots for this type of crime.

Fulfillment

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

Merchant Services

Retail TouchPoints

JULY 4, 2025

As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. Shoppers can change delivery preferences, update contact information or cancel items before fulfillment begins. These gains come from better conversion, lower fulfillment costs and reduced cart abandonment.

Checkout

Small Biz Trends

JULY 14, 2025

When managing inventory across multiple locations, selecting the right software can markedly improve your operational efficiency. For businesses focused on multi-location management , Fishbowl stands out, and Zoho Inventory provides budget-friendly options. Let’s explore these top contenders in detail.

Inventory Management

Retail TouchPoints

MAY 13, 2025

Over the past 18 months, Staples has implemented a Manhattan Associates cloud-native warehouse management solution at nine of its U.S.-based based B2B fulfillment locations, and the retailer plans to deploy the Manhattan Active Warehouse Management (WM) technology at a total of 14 fulfillment centers by the end of 2026.

Fulfillment

Retail TouchPoints

APRIL 17, 2025

Square or circular grids can create inefficiencies and leave out smaller areas at their edges, so the hexagonal shape helps ensure that every point within a delivery zone is included. Walmart also noted that the data collected for the new mapping technology is anonymized and is used in accordance with the retailers privacy policies.

Fulfillment

Retail TouchPoints

MARCH 20, 2025

Were continuing to invest in our nationwide physical store footprint, said Dave DeSerio, VP of Fuel and Convenience at Walmart U.S. Members of the Walmart+ loyalty program can save up to 10 cents per gallon when they fill up at Walmart fuel stations and at other participating fuel retailers. in a statement.

Location

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. That will help break through the noise.

Sporting Goods

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location

Retail TouchPoints

JUNE 13, 2025

million apartment addresses to their corresponding buildings across more than 14,000 complexes, while also identifying convenient parking locations at 4 million addresses. Million Apartment Addresses to the Right Buildings Amazon began testing the Wellspring solution in October 2024, and the system has been able to map more than 2.8

Fulfillment

Inside Retail

NOVEMBER 14, 2024

At no time of the year is there more pressure on retailers to get the customer journey right. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment

Inside Retail

FEBRUARY 18, 2025

The Iconic CEO Jere Calmes stepped into the role in July 2023 with a vision to replicate the growth, operational efficiencies and opportunities he implemented at Lamoda Group, a leading online fashion and lifestyle platform of Russia and the Commonwealth of Independent States (CIS). Itll probably exist for quite a while.

Returns

Retail TouchPoints

OCTOBER 21, 2024

One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. That’s where behavioral signals and location intelligence become crucial. Another prevalent method is the abuse of chargeback systems.

Returns

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. will expedite deliveries. will expedite deliveries. overall through the end of 2024.

Fulfillment

Retail Focus

APRIL 30, 2025

Driving forward as a truly global logistics platform for omnichannel brands, fulfilmentcrowd has announced that it is expanding its global footprint with a new fulfilment centre based in Australia. Kemps Creek is a 20,000 square ft fulfilment centre located at the Oakdale South Industrial Estate in Sydney, NSW.

Fulfillment

Retail Wire

JUNE 15, 2025

In January, the department-store icon confirmed plans to shutter 66 under-performing locations across 22 states—the first tranche of a strategy that will ultimately cull 150 stores by 2026. Storefronts on Borrowed Time While closures are rolling out in phases, two high-profile locations illustrate the human and local economic stakes.

Department Stores

Inside Retail

JULY 27, 2025

While the decision may be deemed operational on the surface, experts say it speaks volumes about how deeply embedded technology is in today’s retail strategy, and what’s at stake when it’s not in a company’s control. But Sean M Clancy, managing director at SEO Gold Coast, says the effects can be far more visible than most realise.

Customer Experience

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. In a digital-first world, one breach can knock out e-commerce sales or delay fulfilment, or disrupt promotional campaigns.

Payment Services

Retail Customer Experience

JULY 17, 2025

The pain point GNC was using a lot of labor and equipment to keep up with cycle counts, according to Bill Monk, VP, distribution at GNC. "In So GNC went looking for technology to change that distribution scenario and discovered Corvus Robotics at an industry trade show. The gap involved dimensional errors that threw off counts. "If

Fulfillment

Retail TouchPoints

JUNE 12, 2025

Beginning this week, Dick’s Sporting Goods has partnered with Uber Eats for on-demand delivery from the 800 Dick’s and Golf Galaxy locations across the country — just in case you want to include a new set of golf balls as a last-minute Father’s Day gift. Uber Eats has been adding retailer partners at a fast pace this year.

Sporting Goods

Retail TouchPoints

JANUARY 23, 2025

this month, with plans to add locations in New York, Pennsylvania and Delaware in February. Were thrilled to welcome Wegmans to the Uber Eats app this January, said Hashim Amin, Head of North American Grocery and Retail Delivery at Uber in a statement.

Supermarket

Inside Retail

MARCH 2, 2025

Local Australian brands, burdened by higher production costs and slower logistics, find it increasingly difficult to compete at the same speed. Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed.

Fashion

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing

Retail TouchPoints

NOVEMBER 13, 2024

The majority of products offered are priced at $10 or less, with some as low as $1. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” Amazon Haul has its own search, cart and checkout separate from Amazon’s.

Drop-Shipping

Retail TouchPoints

MAY 6, 2025

By partnering with Uber Eats, its now even easier to access essentials from the comfort of home, said Bonita Price, Chief Merchandising Officer at Family Dollar in a statement. Expanded access at an incredible value goes a long way in helping our customers save time and do more, especially in underserved communities.

Location

Retail TouchPoints

NOVEMBER 5, 2024

The online retailer will now offer same-day grocery delivery from select FoodMaxx locations in Central and Northern California, including stores in Bakersfield, Hayward, Sacramento, San Jose. Additionally, Amazon has added three new locations to its delivery service arrangement with Save Mart , in Auburn, Bakersfield and Chico, Calif.,

Specialty Retailers

Retail TouchPoints

JANUARY 31, 2025

At the same time, Walmart Canada also announced that it was also selling its fleet business to Canada Cartage. billion investment, announced in 2020 , which included the modernization of more than 180 stores as well as the opening of four new stores, three DCs and one fulfillment center. Walmart Canada has announced plans to invest $6.5

Fulfillment

Retail TouchPoints

JULY 29, 2025

Following a “soft” and relatively quiet opening at Dubai’s City Centre Mirdif in May, Marquee Brands , owner of the Martha Stewart IP, opened a second brick-and-mortar store at the Dubai Hills Mall earlier this month, according to WWD. A third location is slated to open at Mall of the Emirates later this summer.

Apparel

Retail Focus

JANUARY 2, 2025

Enabling brands to hyperpersonalise the right comms or content to the right people at the right time based on analysing date and learnt behaviours. Newell also picked up on the rise of second-hand shopping, with retailers like Vinted and Depop fuelling and fulfilling this movement.

Consumer

Retail TouchPoints

FEBRUARY 20, 2025

Walgreens has teamed up with Grubhub to bring both Walgreens and Duane Reade locations into the delivery platforms network, providing customers with on-demand delivery of 15,000 items including beauty, health and wellness, snacks, personal care, household items and toys.

Beauty and Health

Small Biz Trends

JULY 13, 2025

Cin7 provides seamless integration with e-commerce platforms, automating order management for efficient fulfillment and real-time inventory tracking. Ordoro caters specifically to e-commerce, streamlining inventory management and order fulfillment while providing integrations with various shipping and accounting tools.

Management