Inside Retail

MARCH 16, 2025

With Australias fair and reasonable privacy test expected in 2025, businesses relying on outdated data practices are at risk. Customers now expect full transparency about how their data is collected and used. And lets not forget about customer retention. And trust is the foundation of everything.

Customer Retention

Inside Retail

MAY 27, 2025

Despite heavy investment, customer retention hardly improved. After doing a deep dive into data, they discovered that a whopping 80 per cent of customer frustration stemmed from long queues. Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations.

Returns

Small Biz Trends

JUNE 27, 2025

Key Takeaways Customer Loyalty is Crucial: Retaining existing customers significantly boosts profitability and creates a predictable revenue stream for your business. In today’s competitive market, keeping your customers coming back is more crucial than ever. Embrace these strategies, and watch your sales performance soar.

Returns

Retail TouchPoints

NOVEMBER 25, 2024

Several years ago, during the Super Bowl, I was working at a small startup when my CTO came to tell me the company was planning a major commercial push to the big game’s millions of global viewers. Lost sales, wasted advertising spend and damaged customer trust. Unfortunately, he came to me that Sunday morning.

Promotions

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships. Send location-specific offers for stores or services near the customer.

Customer Experience

Small Biz Trends

JULY 23, 2025

Innovation as a Growth Strategy When you consider growth strategies , innovation should be at the forefront of your approach. By focusing on innovation, you can drive market share growth and attract customers seeking state-of-the-art technology and unique offerings. Prioritize these strategies for long-term success.

Marketing

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services

Small Biz Trends

JUNE 12, 2025

By utilizing gift certificates, you can create new opportunities for revenue and improve customer acquisition. Definition and Purpose Gift certificates represent a prepaid amount that customers can use to purchase products or services at a later date. What are the benefits of gift certificates for customers?

Payment Services

Small Biz Trends

JULY 22, 2025

Clover POS starts at $14.95/month, Clover , starting at $14.95 Lightspeed , starting at $89 per month, offers a thorough solution that integrates e-commerce features with robust inventory management , guaranteeing seamless stock tracking across online and physical stores. SumUp likewise boasts no monthly fees, charging 2.6%

Payment Services

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Analytics Tools Using analytics tools can provide a deeper understanding of customer behavior.

Customer Experience

I Love Fashion

JULY 25, 2025

That’s not just an oversight—it’s a missed opportunity to improve customer retention, increase repeat purchases, and grow long-term customer lifetime value (CLTV). According to Bain & Company, increasing customer retention by just 5% can boost profits by 25–95%.

Customer Retention

Retail TouchPoints

JULY 28, 2025

With digital infrastructure at the heart of customer engagement and operational efficiency, these transitions must be handled as strategic business initiatives. Aaron Wadsworth, General Manager at BitTitan , is a seasoned leader with nearly two decades of experience in high-tech sales and executive management.

Payment Services

Small Biz Trends

JUNE 15, 2025

Combining Strategies: A blended approach utilizing both online and offline marketing channels can enhance overall customer retention and drive better results. You’ve got a mix of online and offline options at your fingertips, each with unique advantages that can elevate your brand.

Marketing

Small Biz Trends

JULY 20, 2025

Next, build a sales funnel that effectively converts prospects into loyal customers. Focus on increasing customer retention through excellent service and loyalty programs. Build a structured sales funnel to effectively convert prospects into loyal customers and improve engagement through targeted marketing.

Customer Retention

Inside Retail

MARCH 17, 2025

During the opening weeks of Eggslut, there were queues of people who wanted to try it because it was the hot new restaurant that drew strong social media buzz, Dr Guy Llewellyn, assistant professor at EHL Singapore Campus, told Inside Retail. However, sustaining that momentum is a different challenge altogether.

Marketing

Hyken

MARCH 3, 2025

Quotes: “When you treat your customers well and give them an easy, frictionless experience, not only will you keep them, but they’ll tell their friends about your business. Customer retention isn’t just about keeping one customer. ” “Most executives are too removed from the frontlines.

Customer Retention

Small Biz Trends

JUNE 6, 2025

Local marketing tactics involve strategies aimed at attracting local customers to your business. It enhances customer acquisition by making your services visible to nearby residents. Effective local marketing builds brand loyalty, increasing customer retention rates and encouraging repeat business.

Marketing

365 Retail

MAY 6, 2025

Trigger personalised promotions at key decision points. Mobile Loyalty Programs: Modern Rewards That Retain Customer retention continues to outperform acquisition in ROI. One of the most effective ways to build long-term relationships is through mobile loyalty programs retail customers use.

Payment Services

Retail Smart Guys

JUNE 10, 2025

Improved Customer Retention Through Data-Driven Engagement Use customer data to personalize the shopping experience, send targeted offers, and build loyalty. 65% of MSMEs say customer retention is easier with an e-commerce site. Sell to anyone, anywhere, anytime—with no geographic limits and no time restrictions.

Payment Services

365 Retail

FEBRUARY 9, 2025

Data analytics enables retailers to identify patterns, predict future purchasing decisions, and personalise interactions at every stage of the customer journey. However, failing to act on these insights means missing valuable opportunities to build stronger relationships and enhance long-term customer retention.

Customer Retention

Small Biz Trends

JUNE 18, 2025

Key Components: Optimize store layouts, ensure personalized engagement, invest in staff training, and actively request customer feedback to improve overall satisfaction. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience

Small Biz Trends

JULY 14, 2025

So, how can you spot these loyal customers? You’ll want to look at engagement levels, feedback patterns, and their willingness to recommend your brand to others. By recognizing these key traits, you can tailor your marketing strategies and enhance customer satisfaction, ultimately driving growth for your business.

Promotions

Small Biz Trends

JUNE 28, 2025

Engaging with local influencers and employing social media can facilitate meaningful interactions, allowing you to communicate directly with potential customers. These strategies help you foster relationships, improving trust and credibility, essential for customer retention.

Advertising

RETAIL MANAGEMENT SOFTWARE

JULY 16, 2025

Tip: Use your POS system to sync inventory across all channels and personalize promotions based on customer buying history. Offer Exceptional Customer Service Excellent service doesn’t stop at the register. Make returns easy, respond promptly to customer questions, and reward loyalty. can go a long way.

Inventory Turnover

A1 Retail

JUNE 11, 2025

This isn’t just about helping a few shops; it’s about showing what’s possible when the industry comes together to support real businesses,” says Soraya Gadelrab, Event Director at Autumn Fair. Championing independent retail innovation and resilience, the Retail Makeover Mission is a timely answer to the UK’s retail crisis.

Visual Merchandising

Small Biz Trends

JUNE 17, 2025

Strategy 6: Utilize Social Media Engagement Engage customers on social media through interactive posts and live videos. Strong engagement enhances brand visibility and nurtures customer relationships. Build relationships that keep customers returning. Why is analyzing customer data important?

Inventory Management

Small Biz Trends

JULY 26, 2025

Exploring effective strategies can greatly impact your business’s success and customer retention. Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. What strategies can you implement to improve this experience?

Payment Services

Small Biz Trends

JULY 27, 2025

Start with thorough market research to understand what your customers really want. Don’t forget about enhancing customer retention through loyalty programs. Key Takeaways Conduct thorough market research to understand customer needs and identify market opportunities for informed growth decisions.

Customer Retention

Small Biz Trends

JUNE 11, 2025

Customer Engagement: Google Maps facilitates customer interactions through reviews and feedback features, enabling businesses to enhance services and improve customer retention. Encourage customers to leave feedback through Google Maps, as reviews contribute significantly to customer retention and reputation management.

Customer Retention

Small Biz Trends

JULY 26, 2025

Enter Customer 360, a holistic approach that gathers and analyzes data from multiple touchpoints to create a complete picture of your customers. This comprehensive view not only enhances customer relationships but also drives strategic decisions that can elevate your business.

Customer Retention

Retail Bound

JULY 1, 2025

This innovation led to a 30% increase in customer retention rates, as users appreciated the convenience and hands-free functionality. If so, our team at Retailbound can help. In a rapidly changing retail landscape, those who adapt and innovate will not only survive but thrive. Contact us today to get more information.

Shopping

Small Biz Trends

JUNE 10, 2025

Ultimately, prioritizing kindness not only benefits your employees but can also reflect positively on your business strategy, enhancing customer retention and fostering long-term relationships with clients. Volunteer at a retirement home or local soup kitchen. Return a lost purse or wallet. Give a generous tip to a food server.

Customer Retention

Small Biz Trends

JUNE 21, 2025

Enhanced Community Relations: Event sponsorship fosters meaningful connections within the community, promoting trust and credibility while boosting customer loyalty and retention. Through event sponsorship, you align your brand with a specific audience that shares your values, which can improve customer acquisition strategies.

Customer Retention

Small Biz Trends

JULY 4, 2025

Engaging with local customers fosters loyalty, increasing customer retention. Utilizing tools like Google My Business helps ensure your business appears in local search results, making it easier for customers to find you. Additionally, set up booths at local fairs to engage with potential customers directly.

Marketing

365 Retail

JANUARY 11, 2025

Properly packaged products guarantee the customer receives their purchase intact, positively impacting customer retention and brand loyalty. Doing so frees you from worries about quality, delays, and tariffs, enabling your business to select the optimal solution at any moment.

Inventory Management

Small Biz Trends

JUNE 23, 2025

Also, leverage email marketing to share exclusive deals with loyal customers, increasing customer retention and encouraging repeat visits. Combine popular products or services into a single package at a discounted rate. Bundled Offers Create bundled offers that provide value to your target market.

Marketing

Inside Retail

JULY 10, 2025

The 2025 marketing program focuses on strategic fundamentals that move the needle – from brand strategy and customer retention to creative content, lifecycle marketing and the evolving role of loyalty in a post-cookie world.

Marketing