Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Fulfillment 232

Fulfillment Shipping Supply Chain Management Consumer 232

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 210

Inventory Management Customer Experience Fulfillment Shopping 210

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 265

Customer Experience Checkout Consumer Marketing 265

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 211

Fulfillment Store Operations Customer Experience Planning 211

Inside Retail

MARCH 5, 2024

We responded by ensuring affordability was at the forefront for the customer. While the cost of goods increased in the past year, where possible, we did not pass these costs on to customers. Housing affordability is at its lowest in decades and will continue to make the wallets of Australians thinner.

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 244

Fulfillment Checkout Visual Merchandising Kiosk 244

Retail TouchPoints

JULY 15, 2021

Its capabilities include forecast and optimization technologies that are compatible with allocation, fulfillment, assortment and pricing solutions.

Fulfillment 264

Fulfillment Planning ATS Customer Experience 264

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The event was held at the retailer’s Brooksville, Fla.

Planning 190

Planning Fulfillment Returns Advertising 190

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 202

Payment Services Shopping Planning Fulfillment 202

365 Retail

OCTOBER 11, 2023

UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. For rapidly growing start-up ventures, the quality of service provided can be at risk when it comes to outsourcing logistics and fulfilment. “We

Fulfillment 105

Fulfillment Customer Experience Location Planning 105

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 225

Customer Experience Merchant Services Inventory Management Grocer 225

Hyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. However, customer-centric marketing takes all of that a step further. Here’s why customer experience is of great value in your marketing strategies. .

Customer Experience 60

Customer Experience Marketing ATS Fulfillment 60

Inside Retail

FEBRUARY 15, 2022

The pandemic continues to influence customer purchasing priorities and penetration in the omnichannel environment, which is affecting assortment mix and demand at each location. This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes.

Planning 130

Planning Merchant Services Fulfillment Department Stores 130

Retail TouchPoints

NOVEMBER 18, 2020

However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery. Challenge number one was how to craft and optimize an experience within those constraints. The effort is mainly experiential, featuring just 15 items, but it reached more than 1.5

Customer Experience 201

Customer Experience Kiosk Clienteling Fulfillment 201

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business. Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Planning 301

Planning Consumer Shipping Shopping 301

Retail TouchPoints

JUNE 29, 2023

“We wanted to make a fun, dynamic place for party hosts to find everything they needed in one place while being inspired by new ideas and products they might not have tried yet,” said Aspen Stough, Director of Digital Merchandising at Shipt in a statement.

Planning 234

Planning Payment Services Store Operations Customer Experience 234

Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney is upgrading merchandising tools and supply chain operations to improve product availability as well as the overall fulfillment experience. New inventory management systems, among other tools, will support more accurate decision-making and efficiency, so the retailer can cater to customers’ unique needs.

Planning 195

Planning Merchant Services Inventory Management Consumer 195

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience 115

Customer Experience Drop-Shipping Employee Engagement Accounting 115

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. That’s my job at Burton nowadays,” she recalled. Our founder and chairman of the board said, ‘You need a new title.’

Planning 245

Planning Wholesale Customer Experience Store Operations 245

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

Fulfillment 238

Fulfillment Markdowns Store Operations Customer Experience 238

Mass Relators

MAY 22, 2023

Walmart opened a high-tech market fulfillment center at a store here Monday in support of its strategy of leveraging physical stores to fulfill online orders. The new facility, which opened in Store 100 at 406 S Walton Blvd. I love the MFC,” said Gilbert Giron, an MFC digital team lead at Walmart. BENTONVILLE, Ark.

Fulfillment 52

Fulfillment Marketing Shopping Customer Experience 52

Retail TouchPoints

JUNE 30, 2023

Customers can order online and get their groceries delivered or visit brick-and-mortar stores known for their fresh produce. These stores offer products and services at attractive prices to reach a broader group of consumers. Freshippo also has taken steps to strengthen its backend operations.

Planning 233

Planning Supermarket Consumer Store Operations 233

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer.

Location 238

Location Department Stores Fulfillment Planning 238

Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif.

Planning 248

Planning Location Marketing Customer Experience 248

Retail TouchPoints

JUNE 7, 2022

Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network. We also have a solid multi-year plan to fight the inflationary challenges we are facing in 2022.

Consumer 232

Consumer Fulfillment Customer Experience Planning 232

Inside Retail

AUGUST 8, 2021

Founder Rob Adams began exploring contactless grocery delivery during the first wave of Covid-19 last year as a solution for vulnerable members of the community, but soon realised there was strong demand for fresh local produce that could be bought at the same price as a supermarket without the long queues and crowds. 15-minute delivery . “You

Supermarket 130

Supermarket Fulfillment Wholesale Shopping 130

Inside Retail

MARCH 24, 2024

This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. per cent, compared to the first half of the last financial year. The report revealed that online sales were $390.1

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 218

Planning Grocer Wholesale Payment Services 218

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 175

Checkout Payment Services ATS Accounting 175

Retail Focus

MAY 1, 2024

(NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., At Foot Locker , the retail store experience is the heart of sneaker culture.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

SEPTEMBER 7, 2023

There are so many ways we can leverage technology to drive a better customer experience and also a better employee experience.” – Liza Amlani, founder and CEO, Retail Strategy Group AI Opportunity: Merchandising & Assortment Planning “Merchandising is a very tedious, manual process.

Fulfillment 204

Fulfillment Customer Experience Planning Marketing 204

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 280

Fulfillment Shipping Inventory Management Management 280

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48