Retail TouchPoints

AUGUST 23, 2022

has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s BOOST’s AI calculations will help the company reduce shipping impact without shifting the burden to the customer.

Fulfillment 243

Fulfillment Shipping Accounting Consumer 243

Retail TouchPoints

MARCH 14, 2024

And despite having trouble selling tenants on the idea of a multi-story mall, which was considered a crazy idea at the time, the company moved forward with its planned addition of a second level in the 1970s. The result has been the creation of new enclaves of wealthy consumers in cities across the U.S.,

Shopping 291

Shopping Consumer Drop-Shipping Shipping 291

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. According to research from McKinsey, 71 per cent of consumers expect companies to deliver personalised interactions. Four key trends stand out as high-growth opportunities for online retailers.

Customer Retention 261

Customer Retention Fulfillment Social Commerce Supply Chain Management 261

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Accounting Promotions Shipping 162

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

Shipping 241

Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Does your order fulfillment strategy live up to your customers’ expectations? Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty.

Shipping 286

Shipping Merchant Services Fulfillment Checkout 286

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s.

Fulfillment 267

Fulfillment Drop-Shipping Apparel Shipping 267

Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 298

Social Commerce Fulfillment Drop-Shipping Payment Services 298

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 259

Consumer ATS Location Apparel 259

Inside Retail

SEPTEMBER 27, 2023

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130

Shipping Drop-Shipping Fashion Accessories 130

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 278

Consumer Fulfillment Shipping Location 278

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

JULY 2, 2020

For consumers, that’s a lot of power. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

Fulfillment 288

Fulfillment Shipping Checkout Location 288

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 271

Customer Experience Returns Shipping Consumer 271

Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. The scope of e-commerce continues to expand at unprecedented rates.

Consumer 246

Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

JUNE 9, 2023

has launched operations at the largest of its 46 global distribution centers, a new 1.2 The DC is capable of shipping 76 million units annually and will employ approximately 550 people during peak periods. ” Recruitment for fulfillment center jobs took place through early 2023. in a statement. in a statement. “The

Fulfillment 262

Fulfillment Shipping Outdoor Consumer 262

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail Bound

JANUARY 12, 2023

Interestingly, the outbreak of the pandemic which was characterized by travel bans and locked downs accelerated the growth at breakneck speed. Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. Convenience Is Key.

Shipping 52

Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

OCTOBER 9, 2023

It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Fulfillment 300

Fulfillment Shipping Suggestive Selling Management 300

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MAY 3, 2021

Then Onfleet will purchase carbon offsets at $8 per metric ton , with $4 paid by the shipper and $4 paid by Onfleet. They can trumpet their sustainability efforts by displaying a banner on their shipping detail pages, assuring their customers that their deliveries are carbon neutral.

Shipping 338

Shipping ATS Fulfillment Consumer 338

Inside Retail

FEBRUARY 27, 2023

million as consumer behaviour adjusted in a post-Covid environment and the company wrote off a major asset. million loss for the accelerated depreciation of assets in the current customer fulfilment centre which will be replaced ahead of Christmas. The company shipped 3.94 For the six months to December 31, sales fell 15.3

Consumer 130

Consumer Fulfillment Shipping Shopping 130

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Planning 330

Planning Consumer Shipping Shopping 330

Retail TouchPoints

JUNE 28, 2023

. “Partnering with Zipline is propelling GNC to the cutting edge in the retail category,” said Alan Chester, Chief Supply Chain Officer at GNC in a statement. Plus, by fulfilling orders with products that are already nearby, we can get purchases to consumers faster.”

Fulfillment 296

Fulfillment Shipping Consumer Marketing 296

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 314

Fulfillment Shipping Inventory Management Management 314

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

Fulfillment 288

Fulfillment Returns Shipping Promotions 288

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. This transition ushered in an era where consumers seamlessly navigated between digital and physical channels, choosing the path of least resistance for their purchases.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 257

Shipping Wholesale Fulfillment Consumer 257

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Returns 231

Returns Fulfillment Shipping Checkout 231

Retail TouchPoints

DECEMBER 20, 2022

Amazon has reached a settlement with the European Union (EU) regarding three antitrust probes centered on the retail giant’s use of seller data, the “Buy Box” of ranked offers and shipping requirements for the Prime program. Amazon can no longer abuse its dual role and will have to change several business practices.

Fulfillment 233

Fulfillment Shipping Consumer ATS 233

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Store Operations 267

Store Operations Shipping Fulfillment Store Layout 267

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Merchant Services 221

Merchant Services Shipping Fulfillment Markdowns 221

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport.

Fulfillment 289

Fulfillment Shipping Consumer Management 289

Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 312

Consumer Shopping Shipping Planning 312

Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Retailers may not only find cheaper shipping, but also lower-priced goods. .

Shipping 91

Shipping Returns Fulfillment Consumer 91