Remove ATS Remove Clienteling Remove Inventory Management Remove Shopping
article thumbnail

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our

article thumbnail

Suria KLCC’s CEO Andrew Brien on the importance of innovation in retail

Inside Retail

Pre-tax profit stood at $ 31 million (RM97.2 The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. million), marking a 2.6 per cent growth from Q2 2022.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

article thumbnail

Managing retail touchpoints for a positive customer experience

Retail Focus

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

article thumbnail

A Retailer’s Guide to Preparing Your Warehouse for Ecommerce Success

Retail TouchPoints

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Next, take a hard look at your processes: What are you currently doing today? What would you like to do? Do you know what you need to do next (and after that)?

article thumbnail

Hyperphysical Luxury Retail Stores: Bridging the Gap Between the Physical and Digital Worlds

Retail Focus

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process. Ghalia BOUSTANI. Furthermore, 68% prefer a physical store when it comes to customer service.

article thumbnail

Customizable Solutions: POS Payment Processing for Specialty Retail

Rain Pros

In the world of specialty retail, where passion and a deep understanding of niche products and services meet, the quest for providing an exceptional shopping experience for your unique clientele becomes the heart and soul of every decision you make.