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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

“When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

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Suria KLCC’s CEO Andrew Brien on the importance of innovation in retail

Inside Retail

Pre-tax profit stood at $ 31 million (RM97.2 The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. million), marking a 2.6 per cent growth from Q2 2022.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

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Managing retail touchpoints for a positive customer experience

Retail Focus

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

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Hyperphysical Luxury Retail Stores: Bridging the Gap Between the Physical and Digital Worlds

Retail Focus

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. Analytics enhance employee performance, streamline operations, reduce costs, and optimize inventory management. Ghalia BOUSTANI.

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“Doing nothing wasn’t an option”: M.J. Bale CEO Matt Jensen

Inside Retail

At the time, I had spent a year consulting to Thom Browne in New York and my wife was pregnant with our fourth child, so I was busy working day and night. MJ: We have a saying internally at M.J. It is not a perfect system, offsetting your footprint, but at the time it was the only option. I was just so focused on getting M.J.

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