ATS Clienteling Customer Experience Inventory Management 
Retail Focus
NOVEMBER 28, 2022
Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.
Inside Retail
APRIL 30, 2024
“When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.
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Retail TouchPoints
JUNE 29, 2021
NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our
365 Retail
NOVEMBER 28, 2022
Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.
Retail TouchPoints
JANUARY 20, 2022
For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.
Retail TouchPoints
JULY 12, 2021
Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Next, take a hard look at your processes: What are you currently doing today? What would you like to do?
Retail Focus
NOVEMBER 7, 2023
Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience. Furthermore, 68% prefer a physical store when it comes to customer service.
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