Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Another factor driving the adoption of WMS in ecommerce is the growing trend for retailers to offload online order fulfillment to distribution partners.

Merchant Services 276

Merchant Services Fulfillment Shipping Inventory Management 276

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 221

Shipping Clienteling Returns Shopping 221

Retail TouchPoints

JULY 1, 2021

Stylyze is a machine learning SaaS platform that offers product attribution data and curated content to power relevant shopping experiences across the customer journey. Kupbens: Customers today are looking for seamless and unique experiences that improve their shopping journey when it comes to discovering and engaging with fashion.

Clienteling 260

Clienteling Department Stores Returns Customer Experience 260

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In

Clienteling 251

Clienteling Consumer Accounting Boutique 251

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Consumer 287

Consumer Department Stores Shopping Clienteling 287

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. The key to this lies in not being distracted by the minutiae of how an order is necessarily placed, but rather, concentrating on where it ultimately gets fulfilled.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

365 Retail

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. With small-format stores dedicated to fulfilment, higher-profile stores can act as showrooms or experiential locations.

Fulfillment 90

Fulfillment Clienteling Location Consumer 90

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Retail TouchPoints

DECEMBER 2, 2022

For more than 85 years, Economy Candy has been a reliable purveyor of all things sweet, from classic favorites to hard-to-find exotic confections and even viral phenomenon like slime lickers, which are essentially “roll-on deodorant for your tongue,” according to Skye Cohen, who runs the shop alongside her husband Mitchell Cohen.

Social Commerce 263

Social Commerce Clienteling Location Shopping 263

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations.

Social Commerce 278

Social Commerce Checkout Payment Services Clienteling 278

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. I need to have space between you and others, I need to have space and barriers between you and something else that somebody else might touch.

Customer Experience 209

Customer Experience Kiosk Clienteling Fulfillment 209

Retail TouchPoints

JUNE 28, 2023

I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy. But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints.

Consumer 242

Consumer Clienteling Kiosk Marketing 242

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

VMS

MAY 5, 2021

contract-specific showroom are outfitted to service the 100-year old company’s clientele in the greater Boston area. The space and location are designed with our clients in mind and aim to fulfill product orders at every level, from implementation tools to materials at large.”. warehouse and 1,500-sq.-ft. to 4:00 p.m.,

Visual Merchandising 52

Visual Merchandising Clienteling Fulfillment Location 52

Retail TouchPoints

DECEMBER 18, 2020

Stylists pre-select items based on clients’ needs and preferences and then fill virtual shopping carts for them to review. Headless commerce allows us to say, ‘Let’s not stop at selling off the website, let’s empower our 450 clothing advisors to serve up digital experiences to their client,’” Rosen said. Photo courtesy of Harry Rosen.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

OCTOBER 24, 2022

Sneakers are designed for moving quickly, and the same could certainly be said of The Edit LDN , a global marketplace for limited-edition sneakers and streetwear that is growing at 500% year-over-year after just 2.5 We provide them with trends data about what’s selling as well as an account manager and personal shopping team.

Drop-Shipping 176

Drop-Shipping Clienteling Department Stores Marketing 176

Retail Minded

AUGUST 29, 2022

Retail revenue management primarily aims at selling the appropriate product to the right customer at the right time for the right price. Among other perks, technology improves the overall shopping experience by making it faster, hassle-free, and convenient. This way, you impress your customers and fulfill their desires.

Management 59

Management Clienteling Fulfillment Marketing 59

Storis

JANUARY 22, 2024

Furniture Market is valued at $244 billion by Statista, with a projected five-year CAGR of 3.91%. Additionally, as in-person shopping is expected to accelerate , furniture retailers can modernize store design to enhance the environment. They simply shop. Top 100 retailers are ahead of the curve at 63%.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Independent Retailer

MAY 17, 2022

The retail industry is redefining the shopping experience as consumer expectations and habits are changing. While all these business investments are important, the main takeaway of the last two years has been the importance of incorporating an ecommerce platform in order to create a more meaningful shopping experience for consumers.

Net Profit 77

Net Profit Payment Services Operating Expenses Clienteling 77

A1 Retail

APRIL 13, 2022

The shortlist features the top 10 tech picks at Retail Technology Show 2022 . The winner of the Retail Technology Show Innovation Award will be announced at the BIG Retail Reunion Party on Day 1 (26 April 2022) at London Olympi a.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88

Small Biz Trends

OCTOBER 21, 2021

Niche marketing entails channeling marketing efforts towards first identifying a particular type of clientele and their particular needs. By segmenting your clientele and pinpointing the type of clientele that is best suited to leverage your brand and products you can embark on a focused effort towards capitalizing on your efficiency.

Marketing 139

Marketing Payment Services Target Market Beauty and Health 139

365 Retail

APRIL 19, 2022

The shortlist for Retail Technology Show ’s 2022 Innovation Awards has been announced, featuring the top 10 tech picks from the innovations on display at the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators. Register here.

Payment Services 75

Payment Services Visual Merchandising Clienteling Green Retail 75

Retail Minded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. This is just one of the many ways shopping has evolved. About 37% of people say they use contactless delivery more than they did pre-pandemic. Nearly 80% of U.S.

Retail Marketing 52

Retail Marketing Marketing Payment Services Shopping 52

Hyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. Relational customer service involves an ongoing, meaningful relationship between a business and its clientele.

Customer Experience 65

Customer Experience Clienteling Target Market Fulfillment 65

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52