Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.

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Checkout ATS Kiosk Accounting 229

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Retail TouchPoints

OCTOBER 29, 2020

Nspire , a merchandising solutions provider, offers tools that can help retailers implement contactless checkout. Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store. Once they’re ready, they can then check out without the need for any one-on-one interaction.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

MAY 1, 2025

DSW has rolled out Imbox Protection machines at nearly 500 locations, allowing customers to protect their newly purchased footwear in just 60 seconds. Using a water-based spray, the enclosed Imbox machine coats shoes with a protective shield that repels water, stains, dirt, mud and fading without the use of harsh chemicals.

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Retail TouchPoints

DECEMBER 6, 2024

This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. Dollar General has struggled in the last year as lower-income households have pulled back on discretionary spending, while at the same time it has been fielding a host of consumer complaints about the condition of its stores.

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Planning Customer Experience Markdowns Kiosk 285

Frank Mayer

MAY 22, 2025

After you’ve invested time and money into planning your initial kiosk deployment, sluggish customer adoption can be a major frustration. Course-correcting now helps ensure stronger kiosk adoption when the program scales. Course-correcting now helps ensure stronger kiosk adoption when the program scales.

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Kiosk Payment Services Checkout Promotions 52

Retail TouchPoints

JANUARY 27, 2022

Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. called “Time Well Spent.” For example, the Pets area will let shoppers scan the QR code to search for dog bed options or learn about Walmart’s pet insurance service.

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Store Layout Kiosk ATS Payment Services 315

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JULY 27, 2022

At full capacity, the facilities, to be located in North Little Rock, Ark.; The remodels may be part of a plan to roll out 200 completely self-checkout stores this year. Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of 2022.

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Retail TouchPoints

SEPTEMBER 30, 2020

At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

MARCH 22, 2021

Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S. airport locations, using the “Scan, Pay & Go” technology from MishiPay.

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Payment Services Kiosk Checkout Location 232

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” trillion worldwide, equivalent to both 10.3%

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout. grocers are valued at $8.5

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Grocer Checkout Point of Sale Advertising 147

Inside Retail

JANUARY 24, 2022

Who could forget the long queues outside of Kmart at midnight on the eve of restrictions lifting last year?” observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

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Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Frank Mayer

OCTOBER 17, 2024

From your favorite fast-food restaurant to the doctor’s office, interactive kiosks have become a familiar part of the scenery. With kiosk analytics, businesses can access diverse data to inform their strategy. With kiosk analytics, businesses can access diverse data to inform their strategy.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control. Before relocating to Hunt Valley, Md.

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Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

FEBRUARY 29, 2024

They’re not just about ringing up transactions; they’re integral in informing actionable insights,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints. POS systems are now at the forefront of customer engagement,” said Bond. “Today’s POS systems have expanded beyond their traditional roles.

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Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

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Returns Beauty and Health Checkout Store Layout 130

Retail Dive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

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Retail Wire

DECEMBER 27, 2021

Tablets are replacing cahiers at some Starbucks. The Sprinkles cupcake chain has replaced cashiers with self-checkout kiosks. Sam’s Club is using robots to scrub floors and scan product. Walgreens uses automation to fill prescriptions. A consultant says impatient customers are ok with it all.

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Sara Alloy is Retail Experience Lead, North America at Publicis Sapient.

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Shopping Checkout Kiosk Consumer 312

Frank Mayer

FEBRUARY 4, 2025

Over the last decade, self-service kiosks have reshaped customer expectations and raised the bar for efficiency and convenience. Self-service kiosks offer a range of benefits, from increasing ticket order sizes and reducing labor overhead to enhancing customer experience.

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Kiosk Customer Experience Checkout Location 40

Retail TouchPoints

FEBRUARY 6, 2023

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

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Retail Focus

JULY 28, 2021

The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team. And Amazon now offers other retailers this same ability. The genius is the technology helps rather than deflects.

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VMS

DECEMBER 16, 2022

Systems to erase checkout lines are on the grow, as exemplified by these three new installations: • A Pick & Go store in Munich is Germany’s first fully autonomous, cashier-less supermarket. The new supermarket allows customers to walk in, select their items off the shelves and leave without having to pay at checkout.

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Checkout Kiosk Supermarket Grocer 105

Wiser

DECEMBER 10, 2019

However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. For brick-and-mortar retailers, an excellent checkout process is a must-have. The alternative is shoppers who dread the checkout. 2: More Open Registers.

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Checkout Point of Sale Suggestive Selling Kiosk 142

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. Self-service kiosks can offer a variety of functions outside of strictly ordering capabilities.

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Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

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