ATS Checkout Clienteling Customer Experience 
Inside Retail
APRIL 30, 2024
When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. Customer details and order details were across many different systems,” explained Ratcliffe.
Retail TouchPoints
FEBRUARY 29, 2024
They’re not just about ringing up transactions; they’re integral in informing actionable insights,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints. Many systems can now identify sales trends, understand customer behavior and gauge employee performance.
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Retail TouchPoints
MARCH 24, 2022
stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. Our customers are very loyal to our brand, and we’re thrilled that Tulip’s solutions will help us enhance the customer experience across all our channels.”.
Retail TouchPoints
JUNE 29, 2021
NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our As we grow, we want to be the best we can be.
Retail TouchPoints
FEBRUARY 6, 2023
Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.
Retail TouchPoints
JULY 29, 2021
As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The unique circumstances of the pandemic also led Sephora to what might have seemed at the time like an unlikely partnership with Instacart — one of the delivery platform’s first major deals beyond grocery.
Retail TouchPoints
DECEMBER 18, 2020
Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. ” Designing a Quick, Hassle-Free Experience. Photo courtesy of Harry Rosen.
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