365 Retail

MARCH 8, 2024

Majestic has announced the launch of its latest boutique store in Marlow, perfectly timed for the Easter weekend festivities. The store sets itself apart with its commitment to enhancing the customer experience. The post Majestic Opens New Boutique Wine Store in Marlow appeared first on Retail News and Events.

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Inside Retail

JANUARY 21, 2024

Iconic French fashion brand Longchamp has just opened the doors to a newly renovated apartment at the ‘Paris end’ of Melbourne’s Collins Street in a way that is très chic. A family business Longchamp is a French luxury brand with four generations of family business at its heart. billion in 2024. billion in 2024.

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A1 Retail

OCTOBER 5, 2021

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. This means businesses need to look after their customers better than ever.

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Retail TouchPoints

NOVEMBER 30, 2022

Katie Twidwell, VP of Operations at M.M. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. A community-driven environment in which M.M. LaFleur will host monthly events.

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Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Van Mulryan: It’s our seventh boutique in Australia, in Adelaide,’s Rundle Mall. It’s been a long time coming.

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365 Retail

NOVEMBER 29, 2023

Goldsmiths a member of the Watches of Switzerland Group , recently reopened its showroom at the Bullring shopping centre in Birmingham. Enhancing the customer experience, Goldsmiths at Bullring has added a premium hospitality bar on the upper floor.

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Inside Retail

NOVEMBER 23, 2023

“We are excited to be part of this transformative journey with Aura Blockchain Consortium,” said Carlo Alberto Beretta, general brand manager at Tod’s. Di Bag is available in selected Tod’s boutiques and on tods.com.

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Inside Retail

NOVEMBER 28, 2021

Luxury Swiss watch brand Piaget opened the doors to its very first standalone store in Sydney earlier this month, at Westfield in Pitt Street Mall. This will be our second boutique in Sydney, but first standalone boutique here. IR: How is the Piaget Salon experience different from a traditional jewellery boutique?

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Boutique Customer Experience Consumer Shopping 246

Retail Focus

JANUARY 25, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Additionally, fabric’s inventory management capabilities will help the retailer improve accuracy and transparency across all three of its banners to boost the customer experience.

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Inside Retail

MAY 6, 2024

No matter our growth, we want to feel grassroots, where people can really connect to our brand and messaging,” James Smith, Merry People general manager, told Inside Retail. The business has local warehousing in the UK, US and Canada to ensure a greater customer experience by fulfilling online orders in the local markets promptly.

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Inside Retail

MARCH 19, 2024

The brand is now able to offer customers a true omnichannel experience, including integrated stock lookups, click-and-collect and the ability to access customer information at a store level. While it was important to drive volume through e-commerce, it was important to improve the overall customer experience.

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Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. We are prioritising building and maintaining customer loyalty programs,” Santic continued.

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Retail TouchPoints

MAY 13, 2024

In my experience, queues tend to generate more buzz for hospitality venues than retailers. A line outside a boutique sandwich shop signals authenticity to customers, especially if the sandwiches are made fresh. Anticipating and Managing Queues The key to a successful queue lies in planning.

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Boutique Planning Advertising Customer Experience 192

A1 Retail

NOVEMBER 4, 2021

Beaverbrooks, the family-owned jewellery retailer, has opened a brand-new boutique at centre:mk Milton Keynes. Upsizing into a new unit, Beaverbrooks has launched in a 2,744 sq ft store on Crown Walk, more than doubling its presence at centre:mk and adding a new luxury boutique from premium watchmaker, TAG Heuer.

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Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

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Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. We focus on bringing in a retail experience that feels modern and value-additive to the employees, patients and visitors on-site,” Kloor explained.

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Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

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Boutique Clienteling Fashion Customer Experience 130

Inside Retail

AUGUST 24, 2021

Today’s consumers are enjoying better standards of e-commerce than ever before – recent figures show 56 per cent of Australians now prefer to make purchases online, while 85 per cent are likely to purchase more at the digital checkout in 2021 over last year. Retailers’ prior investment in going digital has well and truly paid off.

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Inside Retail

SEPTEMBER 19, 2022

The comments followed the business’ first presentation at New York Fashion Week, where it showcased its Spring/Summer collection, titled ‘Lumen’, which Norris said was the next step toward its global expansion. Lumen was inspired by the cycles of nature, according to Aje’s co-founder and creative director Edwina Forest.

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Inside Retail

FEBRUARY 6, 2024

With its recent grand reopening of the Terminal 3 Departure Central duplex store at Changi Airport, Lotte Duty Free has unveiled a new look where shopping becomes an immersive experience, blending cutting-edge technology with the allure of premium brands. It turns wine selection into an engaging and customised journey.

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Boutique Shopping Location Customer Experience 130

Retail Focus

MAY 23, 2022

Braehead owned by property company SGS and asset managed by Global Mutual Properties, has announced that H&M has opened the doors to its new new Braehead store in Glasgow. With sustainability at its core, the new store will also offer H&M’s Garment Collection and Recycling service. million and has excellent transport links.

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Boutique Customer Experience Management Fashion 162

Inside Retail

MAY 27, 2021

With a 38-level office tower, boutique hotel and 5,000 square metres of retail space, 80 Collins aims to give different types of customers – CBD workers, international tourists and local shoppers – multiple reasons to come back and explore the precinct at different times of day. IR: What is the customer experience like?

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Boutique Customer Experience Shopping Fashion 246

365 Retail

OCTOBER 4, 2023

Designed to spotlight not only the store’s premium selection of products but also the high-quality customer experience offered by Goldsmiths, the new Liverpool ONE store embodies indulgence with a premium hospitality bar and lounge area, as well as VIP consultation rooms and specialist repair services.

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ATS Boutique Location Customer Experience 62

Inside Retail

DECEMBER 4, 2023

“I think this really takes us to another level, especially being in the sporting capital of Australia,” Gary Williams, Rebel’s managing director, told Inside Retail. The first RCX store, designed in partnership with Sydney-based retail agency The General Store, opened at Westfield Doncaster shopping centre in March 2020.

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Store Layout Apparel Boutique Customer Experience 264

A1 Retail

OCTOBER 4, 2023

Designed to spotlight not only the store’s premium selection of products but also the high-quality customer experience offered by Goldsmiths, the new Liverpool ONE store embodies indulgence with a premium hospitality bar and lounge area, as well as VIP consultation rooms and specialist repair services.

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ATS Boutique Location Customer Experience 59

Inside Retail

NOVEMBER 22, 2022

The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. IR: What were some of the most valuable lessons you learnt in those roles that you’ve implemented into your current role at Mimco? And it’s the customers who have often led and demanded this change.

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Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. The real complexity comes when we are looking at thousands of SKUs.

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Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. All of our boutiques have iPads.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology.

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A1 Retail

OCTOBER 26, 2022

Sovereign Centros has announced the opening of Beaverbrooks, the family-owned national diamond, jewellery, and watch retailer, within an upsized unit at Merry Hill, one of the top 10 retail and leisure destinations in the UK. Their offer adds to the aspirational retail on Merry Hill’s upper level.

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Retail TouchPoints

NOVEMBER 29, 2023

In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. It’s an experience where you can eat at a different restaurant every week.”

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Inside Retail

DECEMBER 18, 2023

Just five years ago, some of the biggest brands in the Australian retail landscape were effectively e-com deniers – or at least digital laggards. Lockdowns and the pandemic changed all of that, and today there’s hardly a CEO, board or management team that hasn’t taken the full dive into data and digital as their path to future success.

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Inside Retail

MAY 8, 2022

Inside Retail : You had no experience in footwear when you launched Billini 13 years ago and you are a self-taught shoe designer who picked up some great skills along the way. What do you wish you had known at the start of your Billini business journey? SK : I love the full brand experience you receive when shopping in a retail store.

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Inside Retail

AUGUST 18, 2022

Australian luxury pearl brand Kailis has been creating beautiful pieces for customers since the Kailis family became involved in pearl farming in the 1970s in Western Australia. Here, we chat with general manager Tanya Tindal about the evolution of the fine jewellery industry and her plans for the business. How did it begin?

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Indigo 9 Digital

SEPTEMBER 7, 2022

The prevailing wisdom at the time which hasn’t gone completely away is that you can’t translate a high touch experience, one often involving thousands of dollars, online. Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services.

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Boutique Fashion Customer Experience Markdowns 98