Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 278

Returns Home Furnishings Supply Chain Management Consumer 278

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 301

Returns Beauty and Health Shipping Customer Experience 301

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Another strategy, she says, is to automate fulfilment. This is especially true with women’s apparel, for example. “We’ve

Returns 234

Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

FEBRUARY 26, 2025

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.

Returns 191

Returns Apparel Promotions Advertising 191

Inside Retail

JUNE 7, 2021

The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. Amazon Australia is getting into resale with the local launch of Amazon Warehouse – the online giant’s storefront for pre-owned and open-box items across a range of products.

Apparel 328

Apparel Fulfillment Returns Management 328

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

FEBRUARY 25, 2025

Returns are a hassle for fashion retailers, costing a projected $890 billion in 2024, and a source of disappointment to customers. Over 40% of items are returned due to size issues both in the apparel and footwear categories with other common reasons including items were not as described or didnt meet expectations.

Accessories 179

Accessories Promotions Returns Consumer 179

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. We are in the midst of a turnaround at Qurate Retail.

Apparel 273

Apparel Fulfillment Returns Customer Experience 273

Retail Focus

APRIL 1, 2025

For example, a fashion store may sell winter clothing in the Northern Hemisphere while offering summer apparel to customers in the South. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. However, global customers also have high expectations.

Payment Services 130

Payment Services Shipping Returns Marketing 130

Inside Retail

NOVEMBER 23, 2023

This comes amid a 25 per cent growth in overall store sales, with same-store sales up by 12 per cent, attributed to investment in in-store experience, additional trading days, and a return to physical retail after the peak of the Covid-19 pandemic. Online sales grew 3.4

Net Profit 264

Net Profit Inventory Management Accessories Apparel 264

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. “The

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

FEBRUARY 23, 2024

Customers will receive a $5 credit per piece of swimwear, from any brand, that they return, which can then be applied to a J.Crew swimwear purchase, for up to $20 per full-price swim piece. The apparel industry is one of the major sources of waste, producing 92 million tons of textile waste annually, according to Earth.org.

Apparel 278

Apparel Returns Customer Experience Fulfillment 278

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. In March, apparel sales dropped by more than 50%, and now those retailers are sitting on two seasons’ worth of clothing.

Apparel 279

Apparel Inventory Management Finance Returns 279

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains. The bullwhip effect is very real. There will be demand.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers. But these systems’ reliance on computer vision technology made it a poor fit for apparel sales. “At

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Not all apparel retailers will be affected equally, however. In fact, 50%.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Another strategy, she says, is to automate fulfilment. This is especially true with women’s apparel, for example. “We’ve

Returns 130

Returns Shipping Promotions Fulfillment 130

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores.

Specialty Retailers 218

Specialty Retailers Apparel Fulfillment Department Stores 218

Retail TouchPoints

FEBRUARY 25, 2022

That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics. Products that do not yet require RFID are mostly cosmetics, along with some household products and jewelry. .”

Drop-Shipping 304

Drop-Shipping Jewelry Shipping Inventory Management 304

Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Independent Retailer

MARCH 14, 2023

A change in seasons is the second biggest driver of apparel sales, after discounts and promotions, and Spring is the biggest apparel sale season of them all. Traffic for apparel is 16 percent higher in Spring than Summer, and 52 percent higher than Fall. Shoppers are looking to buy warm-weather apparel over the next few months.

Apparel 98

Apparel Wholesale Fashion Accessories 98

Retail TouchPoints

AUGUST 14, 2020

the former New York City flagship will become a drop-off site for returning items. On March 27, Rent the Runway laid off its entire retail staff during a Zoom call, offering no assurance that the jobs would return, according to a report in The Verge. “We We have no visibility into when or if we will be able to reopen our stores.

Apparel 247

Apparel Returns Finance Accessories 247

Retail TouchPoints

OCTOBER 4, 2024

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases ( 15.4% Make return policies crystal clear. I think it’s fair to say that very few retailers are super-explicit about their return policy,” she said. “I

Returns 263

Returns Inventory Management Consumer Management 263

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon’s done this before… just not for apparel. The goal is an Everything Apparel Store IRL. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

Payment Services 263

Payment Services Apparel Inventory Management Department Stores 263

Inside Retail

APRIL 26, 2021

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. Camilla targets teen ‘formal’ shopper.

Fashion 246

Fashion Marketing Fulfillment Fast Fashion 246

Inside Retail

JUNE 10, 2021

According to Statista , the global second-hand and resale apparel market is predicted to hit $65 billion by 2024, compared to just $11 billion in 2012. When it comes to apparel, Trove has been providing ‘circular shopping’ as a service to leading brands like Nordstrom, Levi’s, Eileen Fisher and REI.

Returns 246

Returns Fashion Apparel Consumer 246

Inside Retail

MARCH 25, 2025

With 50 per cent cash-on-cash returns reported for 2024 and plans to open 80 new doors by the end of 2025, it would appear that Foot Locker’s investment in updating its customer service experience is working.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

APRIL 27, 2022

Sounds simple, but while brands in categories like apparel and luxury goods are eagerly getting in on the resale action, it’s actually a hard recipe to get right — especially if you want to make money. The Outsized Problem of Oversize Returns. And that challenge is exponentially harder in logistically complex categories like furniture.

Returns 246

Returns Consumer Apparel Fulfillment 246

Retail TouchPoints

SEPTEMBER 10, 2024

Which brings in another challenge of the ecommerce world, returns. In March 2024, the International Council of Shopping Centers reported that consumers returned 22% of products they bought online from apparel retailers. Not only do you return the item, but you vow not to shop at that merchant again.

Merchant Services 278

Merchant Services Returns Fashion Consumer 278

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins.

Apparel 263

Apparel Fulfillment Location Returns 263

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. Reselling goods, popularized in markets like electronics and sporting equipment, is increasingly gaining momentum in fashion and apparel — with companies like Patagonia leading the way. Recommerce.

Fast Fashion 362

Fast Fashion Fashion Consumer Markdowns 362

Retail TouchPoints

OCTOBER 15, 2021

this year alone, representing approximately 21% of the total women’s apparel market. The business case is clear, but the looming question for apparel brands and retailers is: How do we make inclusivity a tangible — and profitable — business strategy? billion in the U.S. Inclusion Definitions Expanding Beyond Sizing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Inside Retail

JANUARY 11, 2022

Using this stock to fulfil online orders is known as ship-from-store. . But before we get into the ins and outs of the various fulfilment methods, here are three reasons why local inventory is the future of fulfilment: 1. With the right setup, multichannel retailers have the ability to fulfil online orders using store stock.

Shipping 200

Shipping Fulfillment Inventory Management Location 200