Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 284

Shopping Apparel Accessories Consumer 284

Retail TouchPoints

SEPTEMBER 13, 2022

JCPenney has launched a new lifestyle collection inspired by 159-year-old bootmaker and western apparel brand Frye. The apparel can be found at 150 of the retailer’s U.S. Additionally, a “Shopping is Back!” The full Frye and Co. collection. We’re pleased to bring the exclusive Frye and Co.

Apparel 245

Apparel Accessories Management Location 245

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 246

Apparel Payment Services Checkout Location 246

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Shopping 211

Shopping Shipping Accessories Apparel 211

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. 7-Eleven has increasingly been branding its offerings to consumers. “It

Shopping 190

Shopping Apparel Customer Experience Management 190

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. customers over the coming weeks. A Rufus chat box will appear at the bottom of their screen.

Shopping 232

Shopping Advertising Customer Experience Apparel 232

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. I have one [mall] by me that used to mainly be apparel retailers. The key is to think beyond direct brand alignment within a shopping mall or center. That’s all a given.

Shopping 243

Shopping Kiosk Consumer Fulfillment 243

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 212

Customer Experience Kiosk Clienteling Fulfillment 212

Retail TouchPoints

NOVEMBER 13, 2020

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. Backcountry “Gearheads” further amplify the online experience by guiding customers and offering personalized service.

Outdoor 298

Outdoor Management Shopping Apparel 298

Retail TouchPoints

SEPTEMBER 30, 2022

Gen Z is still heavily using Google search and its entire suite of products and, with the launch of these new Google Shopping features, Google can now surface user preferences and data across all its channels at an unprecedented level.”. Shopping in particular is a key focus for Google, as it has been for some time. later this fall.

Shopping 257

Shopping Apparel Advertising Consumer 257

Retail TouchPoints

JANUARY 3, 2023

In addition to toys, games and stuffed animals, apparel, accessories and services like complimentary Uber trips were available to appeal to middle and high school-aged children. The pop-up used a BOPIS model (for free, of course), allowing the children to select an item they liked ahead of time.

Shopping 242

Shopping Accessories Apparel Customer Experience 242

365 Retail

JUNE 29, 2023

Today, global athletic apparel brand lululemon launches on Zalando, a leading European online platform for fashion and lifestyle. Customers can now shop the brand’s innovative apparel and accessories for yoga, running, training, and most other sports activities on Zalando’s Fashion Store in several markets.

Apparel 72

Apparel Fashion Accessories Fulfillment 72

I Vend

JANUARY 13, 2022

Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. That’s a quarter of all returns squeezed into around 10% of the shopping year. . Planned returns – the growth of online shopping has dramatically increased returns.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Beauty and Health 220

Beauty and Health Shopping Payment Services Boutique 220

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The footprint and moves forward with its U.S.

Fulfillment 227

Fulfillment Social Commerce Apparel Customer Experience 227

365 Retail

MAY 22, 2024

Today, SKIMS announces the opening of its first men’s multi-brand shopping experience at the END. This partnership with the iconic apparel and sneaker store marks a significant milestone for SKIMS Mens, bringing a unique shopping experience to an international market for the first time. flagship in London.

Shopping 59

Shopping ATS Apparel Customer Experience 59

Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. But are rated lower on overall shopping experience.

Consumer 246

Consumer Shopping Returns Payment Services 246

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. The stores will range from 1,400 to 2,500 square feet and will offer complimentary fittings and apparel steaming, a gift concierge, styling recommendations and the option to check out via text message.

Apparel 220

Apparel Payment Services Location Shopping 220

Retail TouchPoints

JULY 19, 2023

Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.

Customer Experience 194

Customer Experience Checkout Wholesale Accessories 194

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Want to Expand Back-to-School Shopping Baskets? in an interview with Retail TouchPoints.

Shopping 241

Shopping Consumer Planning Inventory Management 241

Retail TouchPoints

SEPTEMBER 21, 2020

Six months after launching a digital shop for DSW shoe styles on Hy-Vee.com , the retailers are moving their partnership into the brick-and-mortar space. By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. Hy-Vee, Inc.

Supermarket 161

Supermarket Shopping Accessories Apparel 161

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. This approach led to a unique and powerful sales driver for Jane: selling apparel through home goods-focused posts. “We

Social Commerce 294

Social Commerce Shopping Fashion Checkout 294

Retail TouchPoints

SEPTEMBER 12, 2023

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. Some customers want the guidance of a store associate, while others may prefer to shop on their own.”

Apparel 233

Apparel Customer Experience Checkout Shopping 233

Inside Retail

MAY 23, 2024

Although sales data and customer satisfaction surveys yield important insights, the qualitative evaluations are equally telling. Tools such as mystery shopping, analysis of social media feedback, and customer journey mapping are indispensable in capturing the more subtle aspects of brand perception.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Inside Retail

MARCH 7, 2024

billion apparel industry in Australia. Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

MARCH 23, 2023

Since January 2021, more than 250 million Snapchatters have engaged with Snap’s AR shopping “Lenses” more than 5 billion times, according to the company. Now the company wants to use that experience to help companies “transform their business and make the shopping journey more engaging for consumers around the world.”

Apparel 162

Apparel Fashion Customer Experience Accessories 162

Retail TouchPoints

JULY 26, 2022

Eddie Bauer will move into resale beginning in August, when the outdoors retailer will begin accepting Eddie Bauer-branded apparel, footwear, accessories and gear, according to reporting in WWD and other media outlets. We hope to give customers new ways to discover the brand and outfit their adventures.”.

Outdoor 298

Outdoor Apparel Accessories Shopping 298

Retail TouchPoints

NOVEMBER 28, 2023

In today’s digital age, online shopping has become a norm, and customers are increasingly seeking swift delivery solutions,” said Kristin Matter, VP, Digital at JD Sports in a statement. Instacart has been advancing steadily into non-food delivery, working with retailers including Dollar Tree , Camping World and PetSmart. “In

Accessories 243

Accessories Apparel Shopping Customer Experience 243

Inside Retail

NOVEMBER 3, 2022

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online. It also features a yoga and pilates section with relevant equipment, apparel and accessories.

Sporting Goods 238

Sporting Goods Apparel Customer Experience Accessories 238

Retail Focus

SEPTEMBER 1, 2022

Grosvenor has announced the signing of leading sports apparel brand, Under Armour, at Liverpool ONE. Trading from 3,000 sq ft on South John Street, Under Armour Liverpool ONE is set to open later this year and will stock the brand’s renowned performance sports apparel, footwear and accessories. Rob Deacon, ? Senior Asset Manager, ?

ATS 173

ATS Apparel Accessories Customer Experience 173

Retail TouchPoints

MAY 17, 2023

Ebay ’s spending spree is continuing with the acquisition of Certilogo , a provider of digital IDs and authentication tools for apparel and fashion goods. That’s one of the reasons we recently acquired 3PM Shield, a company that’s focused on identifying counterfeits and helping the marketplace be a safer place to shop.

Apparel 242

Apparel Sporting Goods Fashion Accessories 242

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. However, it’s not just apparel purchases that benefit.

Returns 250

Returns Fulfillment Inventory Management Apparel 250

Inside Retail

DECEMBER 4, 2023

Spanning 3600sqm, the new store covers most of the fourth floor of Emporium Melbourne shopping centre, and carries Rebel’s largest range of sportswear brands, including industry giants like Nike, Adidas, Under Armour and Asics, as well as popular homegrown labels like Lorna Jane, PE Nation and Muscle Nation. That is our aspiration.”

Store Layout 264

Store Layout Apparel Boutique Customer Experience 264

Inside Retail

JANUARY 31, 2024

The demise of the unattainable, airbrushed and aspirational model, and the movement towards a more realistic reflection of society in the intimate apparel retail sector, is not merely a trend, it’s a new way of doing business. The brand uses premium materials and products are sampled almost 30 times.

Marketing 259

Marketing Apparel Fashion Consumer 259

Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030. In 2023, that’s exactly what they did.

Sporting Goods 286

Sporting Goods Advertising Consumer Apparel 286

Retail TouchPoints

AUGUST 17, 2023

In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation. These businesses find themselves at a demanding intersection.

Consumer 216

Consumer Payment Services Supply Chain Management Store Layout 216

Retail TouchPoints

MARCH 30, 2021

With ecommerce sites in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong and Taiwan, Zalora features a range of products from more than 3,000 brands across a categories including apparel, footwear, accessories, beauty, “pre-loved” (secondhand), home and lifestyle.

Accessories 244

Accessories Apparel Customer Experience Fashion 244