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After the golden age: Why department stores are no longer glamorous

Inside Retail

When Laura Peden was growing up in the 1970s, department stores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The department store was no longer the star attraction.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

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Bed Bath & Beyond Continues to Rebuild C-Suite with Marketing Chief Appointment

Retail TouchPoints

Bed Bath & Beyond has appointed Bart Sichel as EVP, Chief Marketing and Customer Officer as the troubled retailer rebuilds its executive leadership following a number of departures in 2022, including former SVP of Marketing James Reath.

Marketing 224
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When Customers Aren’t Holiday Shopping, They’ll be Streaming

Retail TouchPoints

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership. this year to surpass $1.3

Shopping 242
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Longchamp redefines its retail footprint with très chic Melbourne apartment

Inside Retail

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. “The billion in 2024.

Boutique 262
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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology.

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Lord & Taylor Continues Digital Comeback with Launch of Retail Media Network

Retail TouchPoints

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering. Over the past year, our focus has expanded to reimagine and reinvigorate the digital shopping experience for our customers.”.