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Inside Smart Commerce: The Future of Brick-and-Mortar is ‘Store as Media’

Retail TouchPoints

What will change, though, are the experiences that many consumers will expect, and the role that technology and data will play to support fluid, tech-agnostic experiences in the store and beyond. . This enables greater insight and accuracy at every stage of the product lifecycle.”

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Temple & Webster’s Q3 sales double atop of last year’s online boom

Inside Retail

Online furniture retailer Temple & Webster has stated its intention to capitalise on the ‘once in a generation shift’ of consumers heading online following the Covid-19 lockdowns, announcing a doubling of Q3 revenue. Active customers hit approximately 750,000 by the end of the quarter.

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How pharmacies are tapping into personalisation tech

Inside Retail

In this article I explain why and look at three big opportunities for pharmacy in the years ahead. Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. Using loyalty rewards to promote health outcomes. So, why pharmacy?

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What Rewe’s hybrid concept says about the future of checkout-free stores

Inside Retail

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. Essentially, shoppers could walk in, scan a QR code from their Amazon mobile app at a turnstile, add their items to their baskets within the store, and just walk out when they were finished.

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How to ensure Black Friday doesn’t become the nightmare before Christmas

Inside Retail

When is it too early to advertise Christmas products in store? We’ve also noticed an increase in advertising for big sale events including Black Friday, Cyber Monday, Click Frenzy, and even Afterpay Day. One of our interviewees highlighted the cyclical nature this could have on consumer behaviour.

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Southeast Asian retailer Shopee’s long path to profit: Are we there yet?

Inside Retail

Shopee opened for business as a consumer-to-consumer (C2C) marketplace in the first quarter of 2015 and evolved into a hybrid B2C/C2C business model that by late 2019 was growing fast. The stock price of its parent company, Sea Ltd, has been wilting since it peaked at US$366.99 Still scaling up – at a price. on 24 June.

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Why Asian e-commerce giant GoTo is cutting costs despite top-line growth

Inside Retail

But like other Asian companies whose e-commerce business had been partying on rapid top-line growth, particularly in a time when people weren’t going out, its improvement in bottom line metrics is increasingly being driven by cost-cutting. Part of the spending was aimed at poaching the best talent from other companies.