Remove Accounting Remove Location Remove Promotions Remove Shipping
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Using AI workforce tools can boost margins, inspire staff, satisfy shoppers

Inside Retail

As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.

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Internal Warehouse vs. 3PL: How to Reach the Best Decision for Your Business

Retail TouchPoints

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Just last year, total returns accounted for $761 billion in lost sales for U.S. Similar to how Amazon Prime has made fast, free shipping an expected part of ecommerce, customers seek return processes that are equally stress-free and easy to complete. Make Return Policy Highly Visible: Promote seamless free return policies, a.k.a.

Returns 294
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Mejuri Leverages Real-Time Profitability Data to Inform Decision-Making

Retail TouchPoints

SoundCommerce allows us to track the exact impact of these variables on our profitability as we make real-time decisions regarding assortment, promotions, inventory, marketing and fulfillment.” Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies. Retailer Plans to Use Solution Across Multiple Channels.

Markdowns 190
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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

On the other hand, some businesses, such as home improvement stores, actually saw sales increase throughout the pandemic and began course-correcting their retail footprints to account for more online traffic. Instead, it’s the combination of physical location and consumer experience.

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When is a sale… a sale?

Inside Retail

Retailers are rapidly adopting new methods to get customers to shop including Click n Collect, Ship from Store or Endless Aisle (buy from a store but ship from a warehouse). . The most obvious transactions are online orders where it is common for the order to be shipped (fulfilled) one or two days after the order was placed.

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What Fighting Digital Commerce Fraud has in Common with Maslow’s Hierarchy of Needs 

Retail TouchPoints

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Yet the reality is that by focusing on fraud first, companies are focusing on the wrong priority.