Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

Consumer 257

Consumer Payment Services Returns Accounting 257

Rain Pros

AUGUST 4, 2023

In the world of specialty retail, where passion and a deep understanding of niche products and services meet, the quest for providing an exceptional shopping experience for your unique clientele becomes the heart and soul of every decision you make. POS payment processing plays an important role in this customer experience.

Payment Services 52

Payment Services Specialty Retailers Checkout Clienteling 52

Inside Retail

FEBRUARY 4, 2024

The Australian e-commerce market is set for a dynamic evolution this year. Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Last year, consumer expectations of their digital customer experience also reached new heights.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services 326

Merchant Services Payment Services Checkout Finance 326

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages. Additionally, through Nov.

Merchant Services 162

Merchant Services Payment Services Accounting Consumer 162

Small Biz Trends

JUNE 29, 2023

If you’re a professional looking for reliable and efficient business travel services, you may be wondering where to find the right solutions. The Importance of Business Travel Services The corporate world is witnessing a growing need for business travel services due to the ever-expanding global marketplace.

Payment Services 129

Payment Services Management Planning Advertising 129

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

Customer Experience 130

Customer Experience Payment Services Accounting Target Market 130

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 236

Payment Services Accounting Planning Consumer 236

Inside Retail

MARCH 4, 2024

Removing friction from the checkout process and personalising the experience were some of the strategies for delivering results. That included rebuilding its online facilities to meet customers’ expectations and exemplify great customer service. It drops them straight back into the completed cart.”

Merchant Services 130

Merchant Services Payment Services Shopping Checkout 130

Inside Retail

JANUARY 24, 2022

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

APRIL 14, 2023

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. The global prepaid cards market was valued at $2.2 alone, the use of branded payments solutions has grown by more than 50% in the last five years.

Payment Services 270

Payment Services Consumer Accounting Advertising 270

Inside Retail

APRIL 4, 2024

It’s the latest signal that a major opportunity is coming for retailers, reinforcing estimates that the cross-border e-commerce market will reach US$7.9 Another factor that can trigger mass cart abandonments is a lack of payment options. trillion by 2030.

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

Retail TouchPoints

JANUARY 25, 2024

Online shoppers have more options at their fingertips than ever and have developed a fickle tolerance for user experiences they consider clumsy, slow or just plain inconvenient. Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. On top of that, passkeys are domain-specific.

Payment Services 260

Payment Services Shopping Accounting Checkout 260

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 249

Payment Services Shopping Checkout Customer Experience 249

Hyken

JUNE 8, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. It discusses customer experience gaps that hinder profitability and how to close them. Are you providing as good of a customer experience as you think you are?

Customer Experience 52

Customer Experience Payment Services Accounting Checkout 52

Retail TouchPoints

NOVEMBER 27, 2023

This is in comparison to BNPL’s payment option, which finances individual purchases with separate fixed-term installment loans. However, there’s a catch: If a purchaser misses their payment obligations, they could be slapped with significant fees and accrued interest that may be unmanageable, especially for those living paycheck-to-paycheck.

Finance 263

Finance Payment Services Accounting Consumer 263

Inside Retail

JANUARY 29, 2024

This surge – notably in e-commerce, travel, and financial services – presents greater revenue opportunities but also calls for strategic caution. Eliminate unnecessary banking fees Retailers should pay attention to the costs associated with cross-border transactions and conventional banking fees for currency conversions and payments.

Payment Services 130

Payment Services Customer Experience Accounting Planning 130

Retail TouchPoints

JANUARY 12, 2022

As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. decrease from 2019 primarily driven by the decrease in single-site operators. despite less than desirable market conditions. Focus on service. Take the tech leap.

Payment Services 258

Payment Services Wholesale Inventory Management Consumer 258

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

Merchant Services 359

Merchant Services Payment Services Checkout Consumer 359

Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 303

Merchant Services Payment Services Accounting Checkout 303

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more?

Merchant Services 253

Merchant Services Payment Services Accounting Customer Experience 253

Inside Retail

JANUARY 17, 2022

The ability to accept, process, protect, and recover payments are four things every business should have top of mind. By optimising the payments set up, businesses can increase conversion rates, reduce fraud and boost revenue with a few key adjustments. Accepting payments. Processing payments.

Payment Services 130

Payment Services Checkout ATS Customer Experience 130

Retail TouchPoints

MAY 21, 2024

In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

Inventory Management 210

Inventory Management Payment Services Store Layout Promotions 210

Retail TouchPoints

MARCH 3, 2022

Enhancements to its same-day delivery offering with the previously announced addition of product returns and Starbucks order pickup to its Drive Up service at select stores, as well as an expansion of the backup item option for more categories.

Payment Services 238

Payment Services Shopping Planning Fulfillment 238

I Vend

APRIL 5, 2023

Read more A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. The global mobile POS market is forecast to grow at a CAGR of 11.1% billion **.

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Payment Services 243

Payment Services Supply Chain Management Supermarket Accounting 243

A1 Retail

AUGUST 26, 2021

By Stephane Druet, SVP of Product & Marketing CellPoint Digital. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. The ecommerce market saw unprecedented growth as a result of the pandemic.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 233

Payment Services Inventory Management Checkout Loss Prevention 233

Retail TouchPoints

JANUARY 11, 2021

As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

Payment Services 272

Payment Services Location Fulfillment Customer Experience 272

Retail TouchPoints

MARCH 8, 2022

Whereas drivers of gasoline-powered cars can expect to find gas stations prevalent in most areas, those who operate EVs generally have to search considerably harder to find places to charge up. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

Payment Services 273

Payment Services Accounting Promotions Customer Experience 273

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Customer service plays a crucial role in brand image.

Payment Services 164

Payment Services Customer Retention Customer Experience Marketing 164

365 Retail

FEBRUARY 1, 2024

PoS systems are becoming essential for managing everyday commercial operations, from simple payment processing to inventory management and sales analytics in retail companies. In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software.

Merchant Services 52

Merchant Services Payment Services Inventory Management Management 52

Retail Minded

MARCH 2, 2022

Some even perform critical tasks to complete the entire retail process. But can Robotic Process Automation (RPA) take retail automation to the next level? The retail industry has been employing RPA to smoothen its operations and gain growth momentum to overcome multiple problems. That’s where robotic process automation can help.

Payment Services 52

Payment Services Inventory Management Promotions Accounting 52

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Marketing 278

Marketing Consumer Checkout Customer Experience 278

Retail TouchPoints

OCTOBER 10, 2023

eMarketer expects retail mobile commerce sales to account for 43.4% A tremendous amount of mobile traffic and transactions are lost to broken mobile experiences — likely more today than ever before. The mobile web forces you to either remember a password you’ve long forgotten or enter in all your payment and shipping details.

Payment Services 252

Payment Services Social Commerce Accounting Customer Experience 252

Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

Merchant Services 280

Merchant Services Payment Services Social Commerce Shopping 280