Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

Merchant Services 359

Merchant Services Payment Services Checkout Consumer 359

Inside Retail

APRIL 4, 2024

It’s the latest signal that a major opportunity is coming for retailers, reinforcing estimates that the cross-border e-commerce market will reach US$7.9 Currently, international revenue from Australian merchants amounts to roughly AD$18 billion, making up 29 per cent of transactions from the industry. trillion by 2030.

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

365 Retail

AUGUST 14, 2023

On one hand the marketplaces, on the other their merchant partners, with the issue of payments processes the chief bone of contention. This July, for instance, Etsy made the decision to withhold 75% of payments to merchants for 45 days in order to “keep the marketplace safe” and ensure sufficient cash for refunds.

Merchant Services 52

Merchant Services Payment Services Accounting Consumer 52

Inside Retail

MARCH 4, 2024

Removing friction from the checkout process and personalising the experience were some of the strategies for delivering results. That included rebuilding its online facilities to meet customers’ expectations and exemplify great customer service. It drops them straight back into the completed cart.”

Merchant Services 130

Merchant Services Payment Services Shopping Checkout 130

A1 Retail

AUGUST 26, 2021

By Stephane Druet, SVP of Product & Marketing CellPoint Digital. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. The ecommerce market saw unprecedented growth as a result of the pandemic.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

Mass Relators

MARCH 28, 2024

The report, based on a commissioned survey conducted by Forrester Consulting, shows that merchants in the U.S. As digital services become more prevalent in North America and daily life becomes increasingly digitized, cybercriminals find more opportunities to exploit both consumers and businesses. and Canada Edition.

Merchant Services 52

Merchant Services Payment Services Accounting Customer Experience 52

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. The very next month Temu debuted in the U.S.

Merchant Services 228

Merchant Services Drop-Shipping Shipping Payment Services 228

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more?

Merchant Services 253

Merchant Services Payment Services Accounting Customer Experience 253

Retail TouchPoints

JANUARY 3, 2023

This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. Invisible protection for optimal customer experience.

Merchant Services 303

Merchant Services Payment Services Accounting Checkout 303

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

Merchant Services 286

Merchant Services Accounting Payment Services Returns 286

Inside Retail

SEPTEMBER 1, 2021

According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

OCTOBER 16, 2023

Despite a positive job market and a stabilized economic environment, most consumers ( 96% ) are looking to save money in the short term, according to a recent study from PwC. But at the same time merchants’ margins are being squeezed, making intelligent pricing and promotions strategies even more critical for success.

Markdowns 318

Markdowns Promotions Merchant Services Marketing 318

365 Retail

FEBRUARY 1, 2024

PoS systems are becoming essential for managing everyday commercial operations, from simple payment processing to inventory management and sales analytics in retail companies. In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software.

Merchant Services 52

Merchant Services Payment Services Inventory Management Management 52

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. In fact, 50% of U.S The rise of BNPL is in many ways a case of the right product at the right time.

Merchant Services 272

Merchant Services Payment Services Consumer Point of Sale 272

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. Across all organization sizes and market locations in our survey, cost placed highest ( 53% ) on the list of challenges.

Merchant Services 241

Merchant Services Beauty and Health Returns Consumer 241

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Higher customer expectations .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

Merchant Services 252

Merchant Services Clienteling Shipping Inventory Management 252

Retail TouchPoints

SEPTEMBER 2, 2020

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. It’s all about the data we get from the community.”

Merchant Services 253

Merchant Services Shopping Customer Experience Shipping 253

Inside Retail

FEBRUARY 28, 2022

Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Expert shipping services for clients of all sizes.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Store Growers

JUNE 24, 2023

Last Updated on July 3, 2023 Ecommerce merchants are no strangers to using Google Merchant Center. This powerful platform lets merchants manage, modify, and adjust their ecommerce shops across Google’s various services, such as Google Shopping, Ads, My Business, etc. First, log in to Google Merchant Center.

Merchant Services 36

Merchant Services Drop-Shipping Shipping Accounting 36

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

Merchant Services 36

Merchant Services Accounting Advertising Promotions 36

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Returns 153

Returns Merchant Services Drop-Shipping Accessories 153

Retail TouchPoints

FEBRUARY 14, 2022

In fact, most retailers are sitting on a mountain of data, but because of concerns over competition, privacy and the lack of a clear market, only small pockets of retail data have been converted into cash flow. In addition, they are becoming less tolerant of others using personal data for marketing. Should I throw this out?

Merchant Services 258

Merchant Services Consumer Accounting Customer Experience 258

Retail TouchPoints

OCTOBER 15, 2021

Because of efforts to address this mismatch of product and real-world sizing, Coresight Research estimates that the value of the extended-size market for women will grow to $32.3 this year alone, representing approximately 21% of the total women’s apparel market. Test the market with new size options and be inclusive in marketing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Inertia and not knowing where to start when it comes to implementing ecommerce into their warehouse operations are holding back many merchants.

Merchant Services 278

Merchant Services Fulfillment Shipping Inventory Management 278

Retail TouchPoints

OCTOBER 3, 2023

“We’re getting back to our roots and recognizing that with things like the auction model and a customer base that is looking for unique sources of value — resale being a huge part of that — people are looking at things not just as a transaction but as a way to fuel their passions.” Making international sales easier matters to Ebay.

Merchant Services 278

Merchant Services Accessories Customer Experience Consumer 278

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. What Makes You Buy Box Eligible? Individual sellers are not.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Retail TouchPoints

JULY 30, 2020

However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. As in previous years, mass merchants are poised to take the largest share of back-to-school and back-to-college sales, according to the Deloitte surveys.

Merchant Services 264

Merchant Services Advertising Apparel Planning 264

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Returns actually hold the key to finding your best customers, and brands that don’t realize that are leaving significant revenue on the table,” he said. That number was even higher in January 2021. “

Returns 305

Returns Merchant Services Drop-Shipping Consumer 305

Mass Relators

AUGUST 26, 2021

retail and ecommerce merchants $3.60 The pandemic changed consumer behaviors and fraudsters followed, taking advantage of merchants that accelerated mobile channel strategies. Respondents indicate there has been increased use of mobile apps and contactless payment methods at the expense of mobile browsers. compared to $3.13

Merchant Services 52

Merchant Services Payment Services Customer Experience Accounting 52

Retail TouchPoints

JANUARY 11, 2022

Retail TouchPoints recently partnered with Amazon Web Services on a survey of 500 retail and brand executives and found that the vast majority ( 84% ) have incorporated CSR in some way into their business strategies, largely because they think it is the right thing to do ( 72% ). of purchases.

Consumer 316

Consumer Merchant Services Fashion Accounting 316

Retail TouchPoints

JULY 2, 2021

While initiatives such as the 15 Percent Pledge have been rolled out to improve transparency and accountability in the retail world, many companies have spent the last year looking inward and ensuring that their customer-facing messaging and experiences mirror the internal company culture. It was all about test, learn, iterate.

Merchant Services 184

Merchant Services Customer Experience Marketing Consumer 184

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. All clover devices come with built-in software to help you accept payments, offer customer rewards, manage employee schedules, and more. You can manage it all from one place.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

APRIL 11, 2023

Instead, it will likely become a valuable tool for brands looking to streamline their video production process and create more content in-house.” — Mathieu Champigny, CEO, Industrial Color Q: Who will control access to these tools? Perhaps the biggest question around AI is who will ‘control’ access to and use of AI tools.

Merchant Services 299

Merchant Services Customer Experience Consumer Marketing 299