Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Inside Retail

NOVEMBER 13, 2023

The retailer also expanded its vision centres and pharmacies with private screening rooms, and placed digital touchpoints throughout the store to provide information of products and services. It enlarged the pickup and delivery area in stores with better storage and to create more efficient service procedures. billion in 2017.

Consumer 246

Consumer Shopping Location Accounting 246

Retail TouchPoints

OCTOBER 3, 2023

Additionally, Dunn Tire’s investors will retain independent ownership of Exxpress Tire Delivery , a wholesale business operating five distribution centers serving thousands of accounts in New York, Pennsylvania, Ohio and West Virginia.

Location 208

Location Wholesale Accessories Accounting 208

Retail TouchPoints

FEBRUARY 27, 2024

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. Her team consists of over 50 brokers, service specialists and consultants focused on risk management and insurance for the retail, wholesale and distribution of consumer goods.

Payment Services 245

Payment Services Wholesale Store Layout Inventory Management 245

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 59% of consumers expect BOPIS as a shopping option.

Shipping 244

Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

Comparison Shopping 251

Comparison Shopping Consumer Shopping Customer Experience 251

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. As part of the new partnership, DoorDash has launched a Beauty tile on its home page.

Fulfillment 255

Fulfillment Wholesale Accounting Consumer 255

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. The same applies to B2B marketing when you rely on ABM (Account-Based Marketing) to target corporate accounts, decision-makers, etc.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

APRIL 8, 2024

Today’s consumers are asked to rate their experiences multiple times per day. Sri Narasimhan Consumers may wonder what companies do with all this data, or if they do anything at all. In addition, we made a concerted effort to close the loop on consumer feedback by following up with customers who indicated they had poor experiences.

Customer Experience 192

Customer Experience Promotions Consumer Checkout 192

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

Marketing 233

Marketing Consumer Fulfillment Accounting 233

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

Marketing 228

Marketing Consumer Fulfillment Accounting 228

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising 253

Visual Merchandising Consumer Inventory Management Customer Experience 253

Retail TouchPoints

SEPTEMBER 6, 2023

They are holding us to account, and we must set ambitious goals and take meaningful and lasting actions to protect their futures.” “Caring for the environment is one of their top concerns, and we receive hundreds of letters a year with great ideas from kids on how we can make a difference.

Planning 238

Planning Accounting Store Operations ATS 238

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

Shopping 255

Shopping Department Stores Planning Accounting 255

Retail TouchPoints

MAY 3, 2021

Roe will have responsibility for all finance functions and lead the retailer’s Strategy and Consumer Insights teams. for 25 years in positions including VP, Controller and Chief Accounting Officer; VP of Finance for the Jeanswear and Imagewear Coalitions; and CFO of the International Business. Tapestry has named Scott A.

Finance 259

Finance Apparel Accounting Promotions 259

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The move is in line with similar shifts made by competitor Nike, which is ditching wholesale accounts and beefing up its digital and DTC business as well.

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Inside Retail

JUNE 30, 2021

“Other than playing an active role in reducing our environmental footprint, sustainable store design will increase the brand’s credibility in the eyes of the modern, mindful consumer and also saves money in the long-term with lesser consumption of energy and waste,” a Takashimaya spokesperson said.

Department Stores 246

Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We also get end-to-end accountability in the supply chain.”

Department Stores 210

Department Stores Wholesale Finance Apparel 210

Retail TouchPoints

APRIL 6, 2023

billion in retail sales annually through more than 500 owned retail stores, 7,000 wholesale accounts and ecommerce in 35 countries. “As Authentic Brands Group (ABG) has made a binding offer to purchase Boardriders ’ iconic brands, including Quiksilver , Billabong , Roxy , DC Shoes , RVCA , Element , VonZipper and Honolua.

Wholesale 209

Wholesale Accounting Management Location 209

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 211

Payment Services Inventory Management Checkout Loss Prevention 211

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success.

Inventory Management 235

Inventory Management Payment Services Store Layout Promotions 235

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services 224

Payment Services Kiosk Marketing Shrinkage 224

Retail TouchPoints

JULY 9, 2021

What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store. Take grocery stores. Lighting accounts for 50% of energy costs for non-food retailers.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

NOVEMBER 3, 2022

The holidays are around the corner and retail stores are gearing up for a shift back towards in-store shopping during this peak season. The consumer goods retail sector is a veritable minefield of slips, trips and falls. Slips, Trips and Falls.

Accounting 262

Accounting Returns Management Advertising 262

Retail TouchPoints

MAY 30, 2023

Consumer demand at Journeys dropped off significantly early in the quarter and did not improve as we changed seasons in the latter part of March and into April, offsetting another quarter of record sales at Schuh and Johnston & Murphy. However, Journeys still accounted for 56.3% of Genesco’s $483.3

Location 177

Location Markdowns Accounting Promotions 177

Retail TouchPoints

AUGUST 23, 2023

Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

Drop-Shipping 193

Drop-Shipping Visual Merchandising Consumer Apparel 193

Retail TouchPoints

AUGUST 9, 2022

“You can’t do that unless you have integrations in place that allow the staff to see [that information], which can require connections to ERP, accounting, CRM and web analytics solutions.”. Data from McKinsey shows that consumers’ purchase decisions revolve around buying into an experience,” said Tiwari.

Advertising 277

Advertising Accounting Consumer Location 277

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. Unfortunately for retailers, fast fulfillment is rapidly moving from a differentiating “perk” to a consumer expectation. “On Until someone invents a Star Trek -style replicator (“Tea.

Fulfillment 248

Fulfillment Shipping Supply Chain Management Consumer 248

Retail TouchPoints

AUGUST 29, 2023

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. Our mission is to drive seamless omnichannel experiences.”

Payment Services 225

Payment Services Accounting Customer Experience Point of Sale 225

Retail TouchPoints

AUGUST 26, 2022

He will add responsibilities for the company’s strategic healthcare initiatives and its international expansion to Mexico to his existing finance, accounting, strategy and procurement functions. Garratt’s promotion follows a strong Q2 2022 performance for the retailer, with same-store sales up 4.6% From 2004 to 2014 he served at Yum!

Promotions 227

Promotions Finance Accounting Management 227

Retail TouchPoints

OCTOBER 4, 2021

The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. members accounted for half its sales in the country in the first half of fiscal 2021. Claire’s also will lean on its loyalty program to fuel growth. As of July 2021, the retailer had 6.5

Jewelry 260

Jewelry Accessories Accounting Location 260

Retail TouchPoints

JUNE 19, 2023

Impulse spending accounts for a sizable chunk of retail revenue. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Consumer demand is there, but are the products they want on the shelves?

Inventory Management 232

Inventory Management Department Stores Consumer Shopping 232

Retail TouchPoints

SEPTEMBER 29, 2020

Leverage Digital Tech for Touchless Store Experiences. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. Checklist to Ensure a Profitable Holiday.

Payment Services 258

Payment Services Fulfillment Location Shipping 258

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. When these consumers feel catered to, it creates more loyalty.

Store Layout 218

Store Layout Sporting Goods Consumer Location 218

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. But Bodkins noted that interest in NA products is growing globally, and Boisson’s highly curated digital platform makes it easier for consumers to browse and buy from more than 125 NA brand options. and high-end partnerships.

Fulfillment 253

Fulfillment Customer Experience Marketing Consumer 253

Retail TouchPoints

DECEMBER 30, 2021

More grocery shopping is happening online than ever before: 73% of consumers had purchased grocery items online in the three months leading up to February 2021, compared to 17% in February 2017, according to the PowerReviews Evolution of the Modern Grocery Shopper study. Avoiding impulse purchases ( 31% ). “I

Fulfillment 240

Fulfillment Shopping Shipping Consumer 240

Retail TouchPoints

AUGUST 15, 2022

The number of leases has decreased a bit, but the liability — the dollars associated with that — has decreased a lot more,” said Jennifer Booth, VP of Accounting at LeaseQuery in an interview with Retail TouchPoints. “ To us this reads as a reduction in footprint , either closing of stores or reducing the size.

Payment Services 208

Payment Services Returns Consumer Accounting 208