Remove Accounting Remove Checkout Remove Shipping Remove Social Commerce
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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. BNPL and Social Commerce Were Holiday Standouts. Social commerce played a small but significant role in terms of mobile sales.

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What Is Social Commerce and Why Should You Care About It?

Wiser

You choose the product you want, put in your shipping and payment information, checkout, and then go straight back to scrolling through your feed. This is social commerce. What Is Social Commerce? It’s important to note that social commerce is related to, but not the same as, eCommerce.

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Online consumer behaviour has changed drastically. Have you?

Inside Retail

With numerous options for online shopping, including marketplaces, brand/retailer websites and social media, consumers are more channel agnostic than ever. Plus, mobile allows them to be “always-on” and now accounts for 63 per cent of all online purchases. . Consideration phase. Purchase phase. Delivery phase.

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How retailers can maximise returns during the upcoming sales season

Inside Retail

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards. Determine your conversion rates.

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Exclusive CEO Q&A: How LUXIE Is Pivoting To Win Older Shoppers

Retail TouchPoints

We’ve created multiple Instagram accounts that target different parts of the world. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We tweaked our search and checkout capabilities and have increased our retention rate. We have been lucky as well: Kylie Jenner.

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What are the Top Commerce Trends for 2022 and Beyond?

Retail TouchPoints

The desire to optimize the customer journey will extend to the checkout process. We’re seeing more traction among companies that help brands offer quick, single-click checkouts to drive conversions and reduce cart abandonment. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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(Some of) the Technology that is Empowering the Customer Channel in Physical Retail

Retail Next

Half shipped, half in store? Ship to store? This could include any one or combination of stores, catalogs, social media, the phone, online. Allbirds (via Shopify), to highlight one retailer, offers pick up in store and fulfills orders via ship from store. . Social commerce. They are in control. CONCLUSION.