Returns: the silent killer of profits or a tool to build customer loyalty?
Inside Retail
SEPTEMBER 3, 2024
The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.
Let's personalize your content