Remove Accessories Remove Consumer Remove Returns Remove Shipping
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How to turn reverse logistics into good CX

Inside Retail

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

Returns 130
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Rebag, Newegg Join Growing List of Retailers Launching Membership Programs

Retail TouchPoints

Membership programs are quickly becoming 2024’s hottest accessory, whether you’re a luxury resale platform or an electronics ecommerce site. Rebag+ members also receive 10% lower prices on all items, access to weekly new arrivals and sales, free shipping and returns and up to 5% higher payouts when selling products.

Shipping 147
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150
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Designerex, Australia Post create high-tech solution for rental returns

Inside Retail

Designer dress-renting platform Designerex has partnered with Australia Post to simplify the process of receiving returns. . If a consumer does not have access to a printer, they can show a QR code at an Australia Post outlet and the label will be printed out on the spot. .

Returns 130
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How Shein is winning the fast-fashion war by putting consumers in charge

Inside Retail

For Inditex, which reports results on Wednesday, and H&M, which reports quarterly sales on Friday, the China-founded e-tailer has emerged as a major threat in the market for cheap clothing and accessories. Shipping can still take up to two weeks, depending on the product and a shopper’s location.

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Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

Retail TouchPoints

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona. Trying to Stand Out in the Increasingly Crowded Resale Field.

Returns 282
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Timberland Launches Upcycling Program to Extend its Products’ Lifecycles

Retail TouchPoints

customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. A ship-from-home option will launch later in the summer, and the overall program will expand to the EMEA region in fall 2021 and the APAC region in spring 2022. .