Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at

Advertising 267

Advertising Merchant Services Payment Services Planning 267

Inside Retail

MAY 29, 2024

Miniso ‘s business in Australia collapsed into administration for the second time, with the Chinese variety retailer appointing Melissa Lau, Andrew Spring and Peter Moore from insolvency firm Jirsch Sutherland as administrators earlier this month. This is the second time the local master franchisee of the Chinese discount variety products retailer has entered administration, having previously undergone a restructuring in 2020.

Shopping 311

Shopping Marketing ATS 311

Retail Wire

MAY 28, 2024

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

Consumer 260

Consumer 260

Retail Focus

MAY 31, 2024

Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger.

Fulfillment 147

Fulfillment Management Marketing ATS 147

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Retail Gazette

MAY 30, 2024

Asda is launching a £50m store upgrade programme designed to improve the shopping experience for customers in its larger supermarkets and superstores. The grocer’s programme, which starts at its Long Eaton store in Nottingham before running across 170 stores in total, is expected to complete by the end of November. Asda said 50 of its larger stores “will receive major upgrades”, including the introduction of new in-store services and features.

Supermarket 120

Supermarket Grocer Shopping ATS 120

Inside Retail

MAY 28, 2024

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

Advertising 288

Advertising 288

Retail Wire

MAY 25, 2024

Citigroup is set to bring 600 of its U.S. employees back to the office full-time, signaling a shift in Wall Street's work culture as regulatory requirements tighten. This move comes as the Financial Industry Regulatory Authority (FINRA), the primary watchdog for U.S. brokerage firms and exchange markets, prepares to reinstate pre-pandemic rules to monitor workplaces effectively.

Returns 278

Returns Marketing 278

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform. In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastr

Management 147

Management Customer Retention Fulfillment Customer Experience 147

Retail Gazette

MAY 28, 2024

Ocado is set to leave the FTSE 100 after a drop in its share price, piling pressure on the business to consider ditching London for New York. The online grocery firm will be axed from the index during a quarterly reshuffle, according to the London Stock Exchange, after its valuation fell from a £22bn high in the pandemic to £3.6bn as of yesterday (28 May).

Marketing 123

Marketing Supermarket 123

Inside Retail

MAY 27, 2024

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

Fashion 289

Fashion ATS Accessories 289

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MAY 29, 2024

For today’s pet owners, their dogs, cats and even iguanas aren’t just part of the household — they’re integral to the family. This is especially true among younger consumers, like the 67% of millennials and Gen Zers who plan to have pets instead of kids. While cost was a leading reason for this pivot, consumers still plan to spend big bucks to show love towards their “fur babies.

Location 264

Location Consumer Boutique Planning 264

Retail Wire

MAY 27, 2024

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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Retail Focus

MAY 30, 2024

Emma – The Sleep Company will this week open its first ever physical store in the UK at the nation’s largest shopping centre, as it underlines a significant investment to reach customers offline alongside its digital heritage- becoming the first D2C sleep brand to launch its own UK bricks-and-mortar store. Customers at the 3035 sqft Westfield White City store will have access to the exclusive Select Collection: a range of Emma products only available in Emma stores, as well as the brand’s

Accessories 147

Accessories Location Marketing Planning 147

Retail Gazette

MAY 29, 2024

The Co-op is cutting prices for its members across up to 54 fruit and vegetable lines as it continues its investment in price reductions. The convenience retailer is investing £6.4m to reduce fresh produce prices by up to 44% compared to former standard retail prices, and provide savings on average of nearly 20%. Fresh produce featured in the member price savings which launch this week include baby potatoes with seasoned butter, little gem lettuce, cherry tomatoes, a plums punnet, Jersey Royal

Retailing Pricing 120

Retailing Pricing Promotions Management 120

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Inside Retail

MAY 30, 2024

Total global online retail sales are expected to grow from US$4.4 trillion in 2023 to $6.8 trillion by 2028, a report by research and advisory firm Forrester shows. Online retail sales will record a compound annual growth rate (CAGR) of 8.9 per cent during the five-year period, according to the Global Retail E-Commerce Forecast report, which covers data in 40 countries globally.

Social Commerce 257

Social Commerce Accounting Consumer Marketing 257

Retail TouchPoints

MAY 30, 2024

Amazon has integrated Grubhub ’s food delivery system into its platform, allowing customers across the U.S. to order from thousands of restaurants directly in the Amazon app and website without having to switch over to the Grubhub app. Additionally, Amazon has added Grubhub+ membership — worth $120 per year — as a standing benefit for Prime members.

Promotions 221

Promotions Consumer Shopping Customer Experience 221

Retail Wire

MAY 29, 2024

In a significant move in the energy sector, ConocoPhillips has announced its acquisition of Marathon Oil in an all-stock transaction valued at $22.5 billion, inclusive of approximately $5.4 billion in debt.

ATS 237

ATS 237

Retail Focus

MAY 28, 2024

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

Customer Experience 147

Customer Experience Management Marketing ATS 147

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Gazette

MAY 29, 2024

Nike has been permitted to include three stripes on some of its trouser designs in Germany, a court ruled yesterday (28 May) during a second appeal hearing between the retailer and Adidas. The Duesseldorf regional court had previously banned Nike from using two or three stripes across five of its trouser designs, after its rival filed a trademark violation lawsuit back in 2022.

Fashion 116

Fashion 116

Inside Retail

MAY 27, 2024

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

Accounting 285

Accounting ATS 285

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

Merchant Services 259

Merchant Services Advertising Consumer Marketing 259

Retail Wire

MAY 25, 2024

BARK Air has taken a significant step in revolutionizing pet-friendly travel by launching its first-ever cross-country flight exclusively for dogs and their owners. On Thursday, the innovative airline completed a historic journey from Westchester County Airport near New York City to Van Nuys Airport in Los Angeles. This milestone event marks the culmination of a decade-long effort to create an airline designed entirely with dogs in mind.

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Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Retail Focus

MAY 28, 2024

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

Beauty and Health 147

Beauty and Health ATS Store Layout Management 147

Retail Gazette

MAY 30, 2024

Boots saw profits shoot up last year, as beauty sales soared and more shoppers visited stores. Pre-tax profits rose more than 42% at the health and beauty retailer to £237.6m for the year to 31 August, largely due to higher profit margins, new filings for three UK subsidiaries at Companies House reported. Sales grew from £7.7bn to £8.3bn for the period, which it attributed to strong retail revenues from its brands including Soap & Glory, Liz Earle and Fenty Beauty.

Beauty and Health 111

Beauty and Health Marketing ATS 111

Inside Retail

MAY 29, 2024

The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers. The most lucrative months for scammers last year were May and June, although the number of reports to Scamnwatch wasn’t significantly higher than the rest of the year.

Payment Services 266

Payment Services Advertising Shopping Consumer 266

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.

Merchant Services 228

Merchant Services Kiosk Point of Sale Department Stores 228

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Retail Wire

MAY 26, 2024

In a significant move, Dairy Manufacturers Inc., a Texas-based company, has initiated a voluntary recall of several baby formula products after they were found to be noncompliant with U.S. Food and Drug Administration (FDA) regulations. The recall encompasses all lot codes of three specific products: Crecelac Infant 0-12, Farmalac 0-12, and Farmalac 0-12 Low Lactose.

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Retail Dive

MAY 30, 2024

Aside from some merchandising improvements, the department store isn’t revamping its stores. Some analysts say that’s a mistake.

Department Stores 115

Department Stores 115

Retail Gazette

MAY 29, 2024

Pets at Home is targeting up to 20 smaller format shops within the M25 over the next couple of years as it looks to diversify its store estate. The pet care specialist has seven concept stores around London so far, located in Balham, Beckenham, Camden, Ealing, Sutton, Putney and Whetstone. Chief executive Lyssa McGowan told Retail Gazette: “Historically, we’ve underserved London as a pet market because we’ve had a big out-of-town format. “As we’ve cracked this new,

ATS 108

ATS Location Consumer Shopping 108

Inside Retail

MAY 29, 2024

Mastani has been part of the Australian fashion landscape for six years but its Australian Fashion Week (AFW) runway debut cemented the brand as a force for change. The Mastani runway was a celebration of craftsmanship and inclusivity, with hand-loomed, silk and hand-marble-printed looks and models of diverse ages, sizes and ethnicities. The founder and creative director of Mastani, Kudrat Makkar, centres her designs around her Indian heritage and hopes to bring her customers into the world of

ATS 249

ATS Fashion Clienteling Consumer 249

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience