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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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Rethinking Retail Returns

Retail TouchPoints

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers.

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How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

Retail TouchPoints

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. And thats not all.

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How AI is being used to simplify backend systems and processes

Inside Retail

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. This approach increased the accuracy of sales predictions by 47%, demonstrating AI’s capability to streamline backend processes and improve decision-making.

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Atlanta Arena Adopts Cashierless Checkout for ‘Hawks Express’ C-Store

Retail TouchPoints

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022.

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Protect Yourself from Online Credit Card Fraud: Essential Tips and Strategies

Small Biz Trends

Business Protections: Small businesses should utilize secure payment gateways and conduct regular employee training to enhance security against potential fraud attacks. Account Takeover : Cybercriminals gain access to your business account and change shipping or payment information, placing fraudulent orders. million 2023 25% $4.1

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How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

Retail TouchPoints

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey.