Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 218

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 242

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 1 Despite the rise in card usage, as of September 2022, 46 per cent of SMEs continued to accept cash 2 and have dropped their focus on discouraging the use of cash.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology.

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Planning Payment Services Discount Store Location 218

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. store was only the second REI location to be organized.

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Planning Department Stores Wholesale Location 275

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. Our growth is led by our customers, and they continue to want more Aldi locations coast-to-coast.” million new customers this year.

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Grocer Planning Location Customer Experience 215

Retail TouchPoints

JUNE 10, 2022

Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position as a low-cost operator,” COO Jeff Owen told analysts on the company’s Q1 earnings call on May 26, 2022. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

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Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

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Payment Services Planning ATS Supermarket 213

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion during the same period in 2022. compared to Q2 2022. billion in cash. The retailer generated $33.9

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Planning Grocer Wholesale Payment Services 233

Inside Retail

FEBRUARY 16, 2022

” Soon after lockdowns ended, InStitchu re-opened all its Australian showrooms, boosted its staff levels, and got back into what it does best: helping customers get the perfect fit in clothes made to measure and made to last with sustainable materials. A well-tailored customer experience.

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Planning Fashion Fast Fashion Customer Experience 130

Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. as well as market expansions in Seattle, Portland and New York City in 2022.

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Planning Location Marketing Customer Experience 264

Retail TouchPoints

OCTOBER 27, 2021

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. By opening the two planning studios in the L.A. in a statement. “By

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Planning Home Furnishings Marketing Location 265

Retail TouchPoints

MAY 10, 2022

billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. IKEA also has been experimenting with even smaller stores in the U.S.,

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Planning Location Shipping Management 244

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023. ”

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Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. A New Take on Location, Location, Location. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said. Adjusting Physical Experiences to Local COVID Lockdown Conditions. That is just the way we are.

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Visual Merchandising Outdoor Location Customer Experience 254

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. store growth to 3% to 4% annually.

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Planning Customer Experience Location Management 233

Inside Retail

FEBRUARY 15, 2022

The pandemic continues to influence customer purchasing priorities and penetration in the omnichannel environment, which is affecting assortment mix and demand at each location. This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes.

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Planning Merchant Services Fulfillment Department Stores 130

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. The expansive location features more than 3,000 products, most of which are part of the $10 N’ Under model. RTP: What are MINISO’s brick-and-mortar goals for 2022?

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Planning Consumer Marketing Accounting 216

Retail TouchPoints

MAY 4, 2023

AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. from Q1 2022, leading to a net loss of $355 million.

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Kiosk Customer Experience Planning Management 267

Retail TouchPoints

MAY 5, 2023

Current plans reportedly call for one Bloomie’s in Seattle and four Market by Macy’s in unannounced markets, according to CNBC. CEO Jeff Gennette told the media outlet that 2023 will be a pivotal test period for the off-mall strategy, and that the retailer will decide on its further expansion plans by the end of the year.

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Department Stores Checkout Location Planning 263

Retail TouchPoints

NOVEMBER 3, 2021

He noted that Best Buy added ESLs in some locations after COVID forced its stores to close, and that high-performing retailers as a group spend an impressive 843% more on ESLs than other retailers. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 336

Retail TouchPoints

MARCH 22, 2023

Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom A rendering of the “Stroller Track” planned for the LA Babylist Showroom. Now she’s planning to take the same fresh approach that has made Babylist a digital sensation and bring it to physical retail.

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Planning Boutique Customer Experience Fashion 233

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

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Customer Experience Location Planning Management 257

Retail TouchPoints

JANUARY 19, 2024

is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. Additionally, two furniture locations will be sold and five stores will be closed, in Ballston Quarter, Arlington, Va.; Macy’s, Inc. The job cuts amount to 3.5%

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Planning Customer Experience Management Consumer 221

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

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Customer Experience Payment Services Checkout Marketing Spend 98

Retail TouchPoints

MARCH 12, 2024

Each participating location will have dedicated displays merchandised by Claire’s in their seasonal sections. “As For example, the “Gen Zalpha” brand focused on expanding its presence in grocery stores and mass merchants like Walmart in 2023 and forged a shop-in-shop partnership with Macy’s in late 2022.

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Merchant Services Jewelry Accessories Fashion 247

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

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Checkout Customer Experience Location Planning 238

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The enhanced digital in-store environment allows our customers to quickly get what they need to complete their projects with the help of a more connected associate.”.

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Customer Experience Location Planning Management 278

Inside Retail

OCTOBER 18, 2021

All trends are pointing to an acceleration of e-commerce in 2022, making right now a critical time to prepare for the challenges and opportunities ahead. The firm also works closely with Starshipit in terms of shipping automation and creating a frictionless checkout experience.

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Shipping Checkout Merchant Services Customer Experience 147

Retail TouchPoints

APRIL 24, 2024

A Path for Brand Expansion Kizik and MG2 have worked together since 2022, including bringing the brand’s first permanent store, in Salt Lake City to life. Deere told Retail TouchPoints that the ultimate vision is to open 15 permanent locations by the end of 2025. Kizik also plans to expand its wholesale footprint.

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Wholesale Location Fashion Planning 149

Retail TouchPoints

MAY 25, 2022

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 This initiative is scheduled to begin in early 2023, with the first private boutiques planned to open in Chanel’s key cities in Asia. . YoY for the year ending Dec.

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Boutique Beauty and Health Fashion Customer Experience 271

Retail TouchPoints

DECEMBER 4, 2023

Following a pilot program in 2022, Marriott Bonvoy and CAMP plan to expand the CAMP Club concept starting with the new all-inclusive Marriott Cancun resort in spring 2024. CAMP Club is a bookable experience that combines a wide range of activities programmed by the CAMP team.

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Shipping Location Planning ATS 229

Retail TouchPoints

JANUARY 3, 2023

15, 2022 at Tanger Outlets in Riverhead, N.Y., Laugh aligned CS Hudson’s knowledge with the power of social good while enabling the use of today’s most current in-store and online technology to drive better customer experiences and awareness. The fifth annual “Live. Laugh” Pop-Ups for Good event, held Dec.

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Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. We are planning to have the majority of our stores open by July,” Elfers noted. The Children’s Place began a phased store reopening program on May 19.

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Location Shipping Apparel Returns 149

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

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Fulfillment Management Marketing Location 226

Retail TouchPoints

FEBRUARY 3, 2023

The retailer introduced its Diamond Prom loyalty program in December 2022 , offering both individual member rewards and the opportunity for schoolmates to pool their points and earn a photo booth for their special event. The pop-up shops, open through April 2023, are located in Glendale, Ariz., Chula Vista, Calif., Natick, Mass.,

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Location Shopping Planning Marketing 289