Remove 2022 Remove Consumer Remove Shrinkage
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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. trillion today to $5.4

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New merchandise offering boosts The Reject Shop’s top line

Inside Retail

With cost of living pressures remaining elevated, customer demand remained robust for low-priced consumables that represent great value, particularly branded products,” the firm said. The company ended the half with a national store network of 383, up from 376 at the end of December 2022. EBIT for the half was $19.4 million, down 16.1

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Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty

365 Retail

Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. Certainly, these elements make an impact. How, then, do retailers create a more “activist” frontline?

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Video is Not Just for Security Cams Anymore

Retail TouchPoints

It was then that consumers developed a ravenous appetite for online shopping and speedy home delivery, while losing their taste for city centers and malls. Pile all this on top of a sluggish economy and expectations for holiday spending in 2022 range from modest to bleak. The expected bounce-back has, at best, developed slowly.

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Retail’s use of facial recognition raises red flags for consumers

Inside Retail

The software is used to gather evidence on repeat offenders, and is largely used to prevent theft and shrinkage. There has been an increased use of data in a way that is not as transparent to consumers [as they would like],” Kafouris told Inside Retail. Most customer’s “uncomfortable” with surveillance .

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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. Ideally, these apps also should contribute to a better in-store shopper experience. in an interview with Retail TouchPoints.

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3 Customer Experience Predictions for 2022

Frank Mayer

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology. What does this mean for 2022? It’s clear we’re starting 2022 with a labor shortage. Addressing Labor Shortages with Technology.