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Rethinking Retail Returns

Retail TouchPoints

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers.

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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Report: Amazon Institutes Fee for Certain Returns at UPS Stores

Retail TouchPoints

Amazon has reportedly instituted a new fee for certain returns at UPS stores as the ecommerce giant aims to reduce the impact of return costs, according to Seeking Alpha. There is no way to solve this problem,” said Spencer Kieboom, Founder and CEO of Pollen Returns in an interview with Retail TouchPoints.

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Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members

Retail TouchPoints

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. 1, 2022, through Jan.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST

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Forever 21 to Close 200 Stores as it Considers Second Bankruptcy

Retail TouchPoints

based operator of Forever 21 is preparing to close at least 200 of its approximately 350 stores in preparation for a potential bankruptcy, Bloomberg reports, citing people with knowledge of the matter. Catalyst owns the operating company that runs Forever 21s U.S.

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DoorDash Debuts Package Pickup Service to Streamline Returns

Retail TouchPoints

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. trillion sold by U.S.

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