Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Inside Retail

NOVEMBER 21, 2024

“I have full confidence that Jon Tamblyn will continue to drive the business forward with the same passion and commitment that has always been at the heart of the Bridgestone New Zealand team,” Staples said. Bridgestone said it will announce Saliba’s successor as GM of sales later.

Management 246

Management ATS 246

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. ” said Alex Miller, COO at Alimentation Couche-Tard in a statement. “As As of 2022, Mapco operated an estimated 370 locations, according to AggData.

Management 296

Management Location Planning Store Operations 296

Retail TouchPoints

JANUARY 6, 2025

“Food manufacturers have long struggled to connect with end buyers and influence purchasing decisions at the point of sale,” said Mani Kulasooriya, Co-founder and CEO of Cut+Dry in a statement. “Without a platform to share their brand story and product benefits, brands have been limited in their reach. .”

Advertising 277

Advertising Point of Sale Marketing Management 277

Inside Retail

NOVEMBER 25, 2024

The strategic partnership includes the management of marketing initiatives, sales operations, and distribution channels for Movado Group’s extensive brand portfolio. The company manages more than 30 stores and partners with more than 300 retail outlets across Asia.

Accessories 246

Accessories Point of Sale Marketing Consumer 246

Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% By the end of 2024, the riverside destination had welcomed more than 26 million visitors since the Grade II listed Power Station and Electric Boulevard, the neighbourhoods pedestrianised high street, opened to the public in October 2022.

ATS 162

ATS Returns Shopping Accessories 162

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

Checkout 279

Checkout Payment Services Inventory Management ATS 279

Inside Retail

MAY 18, 2025

Consumers expect retailers to manage data responsibly. Operational disruption can hit peak trading When the Woolworths MyDeal platform was breached in 2022, exposing the data of 2.2 The post Cybercrime in retail: Trust is now at risk but that creates an opportunity appeared first on Inside Retail Australia.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Inside Retail

MARCH 2, 2025

McDonalds Australia CEO and managing director Antoni Martinez is leaving the Golden Arches after nearly 20 years with the fast food giant and almost than three years in the leadership role. He takes over from Martinez who started his career at McDonalds as a 15-year-old crew person at McDonalds Yallambie, Victoria.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Offering BNPL options at checkout can increase basket sizes, reduce cart abandonment and help shoppers feel more confident.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail Focus

FEBRUARY 13, 2023

Battersea Power Station announced today that global training brand, NOBULL , will open its first permanent concept store in Europe in the newly restored Grade II* listed Power Station , which opened its doors to the public on 14 th October 2022 alongside Electric Boulevard, a new pedestrianised high street for London.

ATS 299

ATS Accessories Apparel Management 299

Retail TouchPoints

MAY 14, 2025

has launched a new rewards program for Ikea Family members that adds new opportunities to earn points at various stops along the shoppers journey from 10 points for sharing a gift registry, up to 50 points for actions such as creating an Ikea Family profile or registering and attending an Ikea event. in a statement.

Promotions 162

Promotions Management ATS Customer Experience 162

Inside Retail

JANUARY 10, 2025

As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated.

Point of Sale 264

Point of Sale Location Promotions Management 264

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. billion in 2022. Amazon announced it posted over $3.1 million customers, reaching 7.9

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Inside Retail

NOVEMBER 13, 2024

“Originally the event has always been based on trade with a consumer event later, and in the last few years we have seen them merging this and not investing in getting overseas buyers to come to Australia,” Phoebes Garland, co-founder of Garland & Garland, a fashion and lifestyle brand management agency, told Inside Retail.

Fashion 246

Fashion Consumer Planning Brand Management 246

Retail Gazette

NOVEMBER 5, 2024

Ashley claimed last month that Boohoo “urgently needs to address the management of its business” after what he termed an “abysmal performance” and put himself forward as the solution to their problems. Prior to JD Sports, he was the group business development director at Peacocks and Bonmarche owner The Peacock Group.

ATS 114

ATS Fashion Department Stores Fast Fashion 114

Retail TouchPoints

NOVEMBER 26, 2024

Aimée Lapic, CEO, Hanna Andersson The woman behind the curtain of much of this effort is CEO Aimée Lapic, who joined the company in 2022. Companies that put customers at the forefront of everything they do tend to thrive in ecommerce,” said Lapic in an interview with Retail TouchPoints. The second thing is, they are made for play.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year.

Advertising 165

Advertising Shopping Management ATS 165

Inside Retail

NOVEMBER 27, 2024

“This presents a unique opportunity for us to offer great value at a time when customers are looking for ways to stretch their dollars further. This is why Black Friday has become such a significant event at David Jones, offering customers the chance to purchase quality, trusted brands at exceptional prices.”

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

OCTOBER 1, 2022

He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. As the London-headquartered brand’s Chief Creative Officer, Lee will manage all Burberry collections. Prior to his work with Bottega Veneta, Lee was the Director of Ready-to-Wear Design at Celine.

Fashion 319

Fashion Management Consumer ATS 319

Retail TouchPoints

FEBRUARY 6, 2023

Key areas of focus will include driving profitable consumer traffic, enhancing inventory management, further advancing digital growth and evolving the value delivery model. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

Inventory Management 299

Inventory Management Management Consumer Customer Experience 299

Retail TouchPoints

MAY 6, 2025

At the same time, it provides businesses and developers with tools to support sustainable digital growth while keeping online content and services accessible to everyone. Privacy-enhancing technologies are now being adopted at a much faster pace. For marketers managing campaign measurement, this decision creates significant friction.

Marketing 165

Marketing Advertising Planning Management 165

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Because AI is at the forefront, and technology lifecycles are shrinking. Theres another related issue at play here: fear. But the flip side?

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail Focus

OCTOBER 28, 2024

Merry Hill is celebrating a landmark year for tenant commitments, with 25 deals completed in 2024, representing 110,000 sq ft of space at the top 10 UK retail and leisure destination. These deals take the total number of renewals at Merry Hill to 92 in a little over three years.

Management 130

Management Shopping ATS 130

Inside Retail

APRIL 3, 2025

The combination of data-driven insights into consumer behaviour and business performance, and human experience at the heart of decision-making, is endlessly fascinating for many people. This may very well be the perfect training for an e-commerce manager. Im also a complete maths nerd.

Management 147

Management ATS Consumer Shopping 147

Inside Retail

NOVEMBER 3, 2024

My first job was a casual role at Top Juice in Sydney as a teenager, and after finishing school in 2012, I moved to the Gold Coast to pursue surf lifesaving and started working at Boost Juice in Pacific Fair in Queensland. Working as a manager at Boost Juice, I developed my leadership abilities.

Fulfillment 130

Fulfillment Management Marketing ATS 130

Retail TouchPoints

DECEMBER 29, 2022

24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. During the Holidays Without Hunger campaign, which ran from Nov. 9 through Dec.

Checkout 312

Checkout Management ATS Marketing 312

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Fulfillment 359

Fulfillment Planning Customer Experience Management 359

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. Walmart also has built out its inventory management capabilities at its U.S.

Location 321

Location Beauty and Health Inventory Management Customer Experience 321

Inside Retail

APRIL 23, 2025

Its shares, priced at US$28 for the IPO, opened at US$33.75 Founded in 2017 by Junjie Zhang, who at 30 years old now finds himself a newly minted billionaire, Chagee emerged not as another sugary bubble tea vendor but as a disruptor of that very wave. and touched US$41.50 before settling, pushing its market valuation to US$6.2

Marketing 130

Marketing Management Location Retail Marketing 130

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 million for Q3 2022, which ended Sept. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Inventory Management 326

Inventory Management Shipping Management Marketing 326

365 Retail

DECEMBER 2, 2024

Leem, the international womenswear brand celebrated for its stylish and modest designs, will open its first permanent UK store at Westfield London, White City on 15 December 2024. Expanding Leem’s Presence in the UK Since its entry into the UK market in 2022 through an exclusive partnership with Selfridges online, Leem has grown steadily.

ATS 64

ATS Fashion Shopping Location 64

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

Marketing 278

Marketing Marketing Spend Advertising Management 278

Retail Gazette

DECEMBER 10, 2024

A deal could value the health and beauty retailer at up to $10bn (7.8bn). Sycamore, which owns US stationery chain Staples, has a track record of investments in UK retail, including past stakes in Kurt Geiger and offers for Ted Baker in 2022.

Beauty and Health 122

Beauty and Health Planning Marketing Management 122

Retail TouchPoints

MARCH 3, 2023

While the 2022 holiday season was an overall success , the specter of a potential recession was clearly looming over the retail industry in the final months of the year. That pressure can be felt in the Q4 2022 results and fiscal 2023 outlooks released by a multitude of retailers this week. at its flagship banner and up 5.8%

Markdowns 311

Markdowns Operating Expenses Department Stores Planning 311

Retail TouchPoints

MAY 4, 2023

The technology will debut at the Dedham, Mass. “Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. from Q1 2022, leading to a net loss of $355 million. billion , down 7.3%

Kiosk 305

Kiosk Customer Experience Planning Management 305