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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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From Startup to Enterprise: What CX Looks Like at Different Business Stages

Retail TouchPoints

Operating a CX strategy that equips founders and team members to interact directly with users is critical. Implementing processes that facilitate real-time communication and feedback collection is crucial. These companies operate in competitive markets where personalized service can make or break their success.

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DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

billion Kroger-Albertsons tie-up as well as the November 2024 end of a planned Capri Holdings and Tapestry merger. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. Walgreens Agrees to $192.5M

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DoorDash Simplifies Multi-Merchant Shopping, Offers Discounts to EBT Recipients

Retail TouchPoints

The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months. DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99 per month, offering $0 delivery fees and lower service fees on eligible orders.

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Claire’s Reportedly Exploring Sale as Competition, Tariffs Dampen Business Outlook

Retail TouchPoints

Claire’s currently operates nearly 2,000 stores globally, 190 of which are under the Icing banner. The company had planned to go public in 2021, but scrapped those plans two years later. Since then, Claire’s has been busy building out its IP to facilitate a transformation into a full-blown lifestyle brand.

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Meet the ex-Amazon retail visionary opening automated convenience stores in LA

Inside Retail

While working in Amazon’s logistics operations back in 2021, Ohanessian felt there was something “lacking” with the company’s Amazon Go grocery stores. Ohanessian envisioned a retail space that could be easily installed, remotely managed and operate 24/7 without employees.

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Research uncovers the habits of consumers using BNPL. Hint: They spend more

Inside Retail

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. True, some stores offered lay-by plans that would let you pay for goods in instalments. Many BNPL providers charge less visible fees, such as late payment fees and account maintenance fees. Why might they be spending more?