Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. Can it be shipped to me? And then analytics is the other piece; how do you measure it all? We want to know about the product: Product details.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Inside Retail

MAY 27, 2025

Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.

Boutique 165

Boutique Shipping Management Consumer 165

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. The surge is being attributed to the high number of ecommerce orders during the holiday season, along with the abundance of return options retailers are using to help manage traffic and let shoppers make returns safely.

Returns 282

Returns Shipping Consumer Management 282

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

Shipping 327

Shipping Fulfillment Checkout Management 327

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. The third piece of the puzzle is transparency, which corresponds to the way a business communicates shipping status to customers throughout the whole process.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Inside Retail

SEPTEMBER 7, 2021

At the same time, they also realised that managing an e-commerce business comes with its own challenges and requires a different set of tools. It’s packed full of practical advice on how to manage a successful e-commerce business in 2021 and beyond. . All Eyes on Peak Season 2021.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

OCTOBER 11, 2022

Perry Ellis and brands from its portfolio including An Original Penguin by Munsingwear , Rafaella , Cubavera , Callaway and GolfApparelShop.com have adopted Via.Delivery’s order management system and are supported by the company’s network of logistics and fulfillment providers. porches in 2021, with 64.1%

Shipping 264

Shipping Fulfillment Location Management 264

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. DoorDash will charge a flat fee of $5 ( $3 for DashPass members), and shoppers will get their first package pickup for free during January 2023, traditionally a heavy month for post-holiday returns.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

DECEMBER 9, 2021

Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy.

Fulfillment 305

Fulfillment Shipping Consumer Management 305

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

JULY 15, 2021

The retailer’s rental offerings can be shipped anywhere in the contiguous U.S. With rental becoming increasingly popular among today’s conscious consumers, Eddie Bauer’s new program is still a solid bet.

Outdoor 299

Outdoor Apparel Shipping Retailing Pricing 299

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. Pitney Bowes has today launched its online parcel delivery platform, SendPro Online, in Australia.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. In Q4 2021, it processed 70% of online orders through its stores. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

MARCH 11, 2022

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business to further bolster the program.

Payment Services 290

Payment Services Shipping Planning Management 290

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Management 147

Management Drop-Shipping Shipping Supply Chain Management 147

Retail TouchPoints

MARCH 24, 2022

More recently, as of December 2021, nearly half of consumers (46%) told us they’d be likely to use home pickup for returns if offered the option, and only 30% are unlikely. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. The Returns Season Gets Extended.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

AUGUST 4, 2021

Merchants can then set the price for items based on their condition and manage pricing, advertising and sales using their existing processes. by the end of 2021. In June 2021, Farfetch partnered with ThredUP to launch a donation program for its U.S.

Merchant Services 299

Merchant Services Returns Wholesale Fulfillment 299

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

NOVEMBER 5, 2021

With port delays, extended delivery times and increased consumer demand, what can retailers do to salvage the 2021 holiday season? Over the last 20 years of holiday shipping, we’ve seen how the most successful online retailers prepare for a stellar holiday selling season. Can I do this for Holiday Season 2021? Absolutely!

Marketing 306

Marketing Advertising Consumer Shipping 306

Independent Retailer

OCTOBER 11, 2022

Key Tips When Searching for Freight Shipping Companies Additional factors that wholesale companies should keep an eye out for. With shipping challenges continuing to disrupt the retail industry, it is crucial for wholesalers to find the right freight shippers to keep business moving. Risk Management Efficiency.

Shipping 98

Shipping Wholesale Management ATS 98

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Inside Retail

AUGUST 4, 2021

The most pleasing aspect of our of FY21 result,” said managing director Anthony Scali, “was the ability of our distribution network across Australia and New Zealand to deliver the materially elevated sales revenue whilst maintaining the same level of costs as FY20.”. million in FY20 to $18.3

Shipping 246

Shipping Management ATS 246

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Prior to the current environment, cancellations were much less common.

Shipping 290

Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 261

Drop-Shipping Shipping Management Accounting 261

Retail TouchPoints

JUNE 1, 2021

When Woolworths announced plans for its new third-party marketplace in April 2021, the retailer’s Director of New Business Faye Ilhan described it as “a highly curated marketplace focused on range extension in our core everyday needs categories.” Most retailers manage this through some form of seller vetting process.

Drop-Shipping 299

Drop-Shipping Shipping Consumer Department Stores 299

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. Smarter inventory management enabled by unified commerce allows stores to resell the item or return it to the warehouse.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S. A merchandising function also didn’t exist.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter.

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Drop-Shipping Shipping Consumer Planning 225